Our client, a City based Insurance Company, seek a Senior Claims Adjuster to focus on claims emanating from Japan. You will handle Marine (Cargo), Property and Casualty Claims within the London Market Claims team emanating from high profile Japanese clients. Reporting to the London Market Claims Manager in the day to day operation and control of the claims function, to ensure that claims are processed and settled in a timely and equitable manner, whilst constantly striving to develop and improve service and quality standards.
Producing feedback to underwriters and management with regards to the structure of their claim's issues and related risk information with the goal to improve the overall standard of underwriting in the company.
Ensures all claims allocated are controlled within company philosophies and SLA's
Meet regularly with large and key clients at their premises and be on hand to answer regular queries and issues.
Provide support for the renewal of key business.
Referral of large loss claims to local senior management and Corporate headquarters
To be present at market meetings when necessary.
Run claims data collection programs for large clients.
Ensure customers are treated fairly at all times
Liaison with Underwriters regarding policy queries, providing claims support and expertise.
Ensure all complaint related issues and all such incidents are logged and concluded in accordance with company policy.
Skills and Experience Required:
Extensive experience of managing Japanese claims.
Marine (Cargo), Property and Casualty claims experience.
Excellent Interpersonal skills are required.
Exceptional time management skills are essential and to be able to adapt quickly into the role.
Excellent written ¸verbal communications and presentation skills
Excellent organization skills
ACII qualification (or working towards)