Senior Analyst Billing

Senior Analyst Billing

Multichoice Group



Senior Analyst Billing

Details of the offer

Senior Analyst Billing The Organization The Multichoice Group is a broad-based multinational media and entertainment group headquartered in South Africa, Dubai and Netherlands with principal operations in pay television, video entertainment, advertising and content security serving rapidly growing base of 13,5 million households. Eminent brands within the Group include DSTV, GOTv, SuperSport, M-net, DSTVnow, Showmax and Europe based content security leader Irdeto. Key areas of operations are:
Storytelling ranging from content creation, production and aggregation including the best global general entertainment, sport and eminent African content library, delivered to customers
Pay Television: direct-to-home satellite and digital terrestrial television services;
SVOD: subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets, and
Advertising: providing dynamic media solutions; handling commercial airtime, on-air sponsorships, content integration, and online sales across a variety of 130+ channel brands on linear TV, VOD, social media, and digital platforms.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Multichoice Group has a successful history of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues primarily through subscription model, with a growing contribution from advertising revenue. Its key objectives are to:
Expand Pay TV, SVOD subscriber base and Advertising sales
Focus on investment and technology
Maintain a local approach
Provide quality service
Attract innovative and motivated employees
Position Name
Senior Analyst Billing
Position ID
Reports to
Lead Business Analyst
Direct Reports
Multichoice Group
Org Structure
Key Customers
Various internal and external programme stakeholders, including the management team as well as business, technical teams and vendors.
Randburg, South Africa
Purpose of the Position:
The is responsible for driving the execution of the Billing strategy, continuous improvement and innovation of billing platforms and defining the optimal customer experience for billing across digital and traditional channels. The person will ensure billing systems are aligned to B2B and B2C best practice methodologies and the customer experience journey in line with the organizational strategy. This is a cross-functional role; in addition to your responsibilities, you will be working closely with Systems, Digital, Finance, Data, Marketing, Payments teams to identify, prioritize and deliver best-in-class Billing solutions
Key Performance Objectives
Stakeholder engagement and partner management
Actively collaborate and work with Pan African markets to evaluate existing billing capabilities within and outside of the MultiChoice group
Establish and maintain close relationship with in country and corporate stakeholders
Engage with MultiChoice Group partners / vendors for ongoing SLA management and contract reviews
Support project team
Collaborate with the business analysts ensuring that business processes and requirements being defined align to industry best practice standards and principles
Participate in process definition and requirement elicitation workshops as billing subject matter expert in an advisory capacity
Review already defined strategies and translate into processes, functional requirements, data requirements and reporting requirements
Participate in technology evaluations to ensure that the technology supports the overall group billing strategy, but also aligns to industry best practice standards and principles
Technology evaluation & implementation
Participate in RFP process and technology evaluations to ensure that the selected technology support the overall group Billing Strategy, but also aligns to industry best practice standards and principles
Inform technology requirements in line with the Billing Strategy
Collaborate with the various stakeholders and participate in the testing to ensure that the technology delivered aligns to defined requirements and support the overall group Billing Strategy
Billing metrics, reporting and revenue assurance
Consolidate and deliver portfolio level reporting
Report on success of objectives and monitor progress
Develop analytics / measures to show successful billing outcomes, customer outcomes related to billing events and insights that are supported by our various countries
Implement revenue assurance models in collaboration with operations and finance teams
Manage a portfolio of strategic work to deliver best in class billing solutions
Support the assigned business leads / product owners with the billing prioritised backlog
Support billing projects and implementation of the Billing Strategy into all markets
Collborate closely with relevant stakeholders to deliver onmi channel experience and cultivate flexible billing solutions through e-commerce solutions
Implement recurring subscription billing solutions
Possess an in-depth understanding of billing environment
Support updating and delivery of payment, billing and self-service strategy and roadmap, that is continuously refined and updated
Incubate billing innovations in line with input from and collaboration with product and pricing strategy teams
Collaborate with the CVM teams to strategize with and inform solutions for loyalty
Provide the stakeholders with insights on new global / local market trends, technology trends & competitive intelligence relating to their portfolio.
Research external billing providers to provide insights to inform strategy updates
Recommend new billing rules / models that can provide incremental value
CX measures for Billing
Inform customer experience journeys and differentiated billing propositions across customer segments, for both traditional and digital channels
Provide assurance to visibly show CX improvements across the customer journey
Governance and regulatory compliance
Ensuring compliance to specific billing regulation in each market (e.g. GDPR, ISO 14452, ISO 8000)
Ensuring compliance to tax regulation in each market with the guidance of legal and regulatory team
Establish billing policies and ensure that these policies are updated on a periodic basis to reflect regulatory changes
Strategise impact of risk/fraud within billing platforms and work closely with fraud and risk team to implement mitigation
Define billing rules and govern billing rule changes in collaboration with the billing team
Qualifications, Experience and Skills
Post Grad Degree in a Financial Management/ Accounting/Technology or similar qualification
7 to 10 years experience in the Billing industry specific to subscription billing technologies, methods, business processes and models
Experience in business analysis advantageous
Strong understanding of billing related to e-commerce
Strong understanding of different billing models across different types of business
Experience with SDLC methodologies and structures systems analysis and design
Ability to develop and foster strong relationships with internal and external partners
Ability to think creatively to support business process improvements
Extensive knowledge in billing technology
Technical Competencies
Financial Analysis
Risk Management
Project/Program Management
Financial Management and Modelling
Billing Models
Revenue Assurance
Business Analysis
Project ManagementBehavioral Competencies
Relationship Building
Conflict Resolution
Decision Making
Critical Appraisal
Holistic Thinking
Persuading & Influence
CoachingJob: Technical

Primary Location: ZAF-GT-Randburg

Organization: MultiChoice South Africa

Schedule: Full-time

Job Posting: 14-08-2019

Closing Date (Period for Applying) - External: 13-09-2019

Source: Jobs4It


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