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Published 25 days ago

Senior
Company:

Standard Bank


Place:

Gauteng


Job Function:

Customer Service

Details of the offer

OverviewJob ID:
51556Job Sector:
BankingCountry:
South AfricaRegion/State/Province/District:
GautengLocation:
Rosebank

Job Details
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfil our business objectives and build customer loyalty.Job Purpose
Facilitate the Bank’s offering to clients in facilitating their importation of goods from order to eventual delivery including required payments, forex etc using the Trade Suite proposition.
Act as an outsourced arm of the client’s business as his logistics partner/expert, understand his total business – ordering cycle, logistics needs, materials planning etc and apply this knowledge to deliver exceptional customer service.Key Responsibilities/Accountabilities
Understand Client’s Business requirements
Meets with Client to understand their business and import requirements including the ordering cycle, logistics needs, materials and shipping information.
Prepare and present an estimated landed cost demo to the Client
Applies logistics and trade finance principles and practices to the client’s requirements to develop a logistics plan for them.

Define Logistics Solution for the Client
Define the logistics with regards to orders, routing, on vessel, and clearing payments
Estimate landed costs and trade finance
Organise Letters of Credit, advance payments, and supplier payment terms.
Negotiate rates with Service Providers
Deliver and support the logistics solution
Liaises with Logistics Service providers on shipments, routes, vessels, clearing, costs
Tracks and communicates with Client’s during the shipping process on progress and any risks and challenges.
Liaises with Foreign agents to ensure that instructions are clear and shipment details are on track as planned
Ensures that all the correct documentation is available, and payments are made for Customs clearance.
Ensure preparation and completion of all trade finance documents, e.g. Letters of Credit, Advance Payment, Supplier payment terms.
Prepares all instructions correspondence as per estimates.

Logistics Planning
Plan shipping routes and back-up routes for shipping
Plans logistics re number of containers per month, per client
Estimates cost comparisons for different shipping providers and routes for the client.

Manage Risks
Identify and mitigate risks relating to:
Ships being late due to weather conditions which results in rework of shipping routes, possible costs and Trade finance
Communication of risks and costs to client
Incorrect documentation e.g. packing list and bills of loading match
Check that suppliers and vessels are not on the sanctions list and make decisions on whether to use them or not.
Should a vessel already be on the way when sanctions are applied to it, refer to legal and TMU to mitigate any legal risks that may arise

Measures of success
Increase in revenue for the bank
Customer positive feedback & impact
Fintech as a complete tool to integrate customer support & the end-to-end product offering which will encompass everything and differentiate & give Standard Bank a competitive advantage
A formidable team with a diverse knowledge with the product that can offer world class service to our clients
A smooth & seamless integration with clients & all relevant stakeholders
Clear & concise process flows for clients & all relevant stakeholders
Upholding & maintaining if not improving pre-determined standards set

Preferred Qualification and Experience
Qualification:

Minimum : Completed Secondary School/ High School/ A levels/ Matric
Pereferred: First Degree/ Degree in Logistics or Supply Chain Management
Experience:

Global Markets: Trade Finance (5-7years)
Business Support: Logistics & Supply Chain Management (5-7years)
Knowledge/Technical Skills/Expertise
Experience:

Global Markets: Trade Finance (5-7years)
Business Support: Logistics & Supply Chain Management (5-7years)
PLEASE NOTE:All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on+27 800222050or forward to **********

Requirements


Knowledges:
Senior
Company:

Standard Bank


Place:

Gauteng


Job Function:

Customer Service

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