Jhpiego is seeking a Security Analyst to support its enterprise network systems.The Security Analyst is responsible for monitoring security platforms; triaging and assisting with remediating security incidents; monitoring, analysis, and reporting of the network infrastructure at Jhpiego offices; ensuring systems are up-to-date; documenting specific processes and procedures, as needed; and making recommendations for improvement of IT services, as required.The Security Analyst is responsible for monitoring Jhpiego's enterprise SIEM and network systems, ensuring resolution of security events. The Security Analyst monitors all aspects of the network infrastructure, responds to issues and escalates to Sr. Engineers, and works with the Global IT team on infrastructure maintenance, upgrades, and implementations across Jhpiego offices. The Security Analyst is a member of Jhpiego's Global IT team, and follows direction from the Senior Security Engineer.The nature of this work requires an individual who is service-oriented, organized, collaborative, and who can interact with diverse end-users and technical staff, prioritize tasks, and resolve technical issues.ResponsibilitiesSecurity, Compliance, and Disaster RecoveryEnsure network security by following security standards in technology infrastructure maintenance, upgrades, and implementationsWork with Sr. Security Engineer to respond to security incidents, coordinating activities with IT teams and vendors, and assisting end users, as neededWork with Sr. Security Engineer on DR, backup, and monitoring activities to meet the needs of Jhpiego enterprise business operationsParticipate in change management process for changes in software and hardwareFollow and inform staff on Jhpiego IT Service Management processesSecuring Systems and InfrastructureMonitor systems to ensure security and performance of Jhpiego systemsManage and analyze network and system configurationsMaintain network equipment including all switches, wireless access points, and firewallsAssist with system maintenance and vulnerability assessmentsIncident and Change ManagementRespond to security incidents, escalating to Sr. Engineers as neededManage and monitor Intune to deploy applications to user laptopsMonitor system changes and triage incidents to resolutionFollow the Incident and Change Management processesCollaboration and Knowledge SharingWork with Global IT teams to ensure network infrastructure meets standards across Jhpiego officesShare knowledge on Jhpiego's infrastructure processes and procedures with Global IT teamsCollaborate with IT staff on infrastructure solutionsOther duties as assignedNOTE: All staff members of Jhpiego, regardless of the level of their responsibilities are expected to:Model the mission and values stated aboveParticipate in the business development processesContribute to the knowledge sharing and transfer processMake responsible decisions that result in time and cost containment and clear accountabilityParticipate in multiple teams, adopt team spirit, take responsibility for action items assigned and provide feedback as neededMultitask, be able to manage competing priorities and be able to prioritize to meet program and/or organizational objectivesRequired QualificationsBA or BS in computer science, engineering, mathematics, or cybersecurity with at least 4 years of experience in information technology with an emphasis on securityExperience working with a SIEM in an enterprise environmentExperience writing scripts or code in Python, Powershell, KQL, C#, Java, or any other languageExperience responding to and resolving security incidentsExperience providing remote support, working, and communicating with end-usersExperience with using a ticketing system to manage tasks and incidentsStrong knowledge of both high- and low-level network architecture, protocols, devices, and operating systemsExperience with Azure, AWS, or GCPExperience with MDMs or configuration management systemsExperience in subnetting, general network architecture, DNS, firewall, and intrusion detection/preventionExperience with Windows Server and Linux operating systemsExperience or knowledge in Network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols, etc.)Experience using some or all of the following: packet analysis, remote troubleshooting, network protocols, network diagnostic tools, and network monitoring tools.Industry regulated certifications: CEH, CISSP, Sec+, SANSExcellent client interfacing skills, strong verbal and written communication skills and ability to work with all levels of managementAbility to manage high-volume workflow with minimal supervisionAbility to coordinate tasks and deliverables with project team and vendorsAbility to monitor and adhere to deadlinesConsistent attention to detailExperience working with a diverse IT teamStrong complex problem-solving skillsStrong written and oral communication skillsAbility to communicate technical information to a non-technical audienceAbility to travel internationally up to 25%Preferred QualificationsPREFERRED QualificationsExperience with network infrastructure in locations with very low bandwidthExperience working with a global team with a flexible approach to working hours
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