JOB DESCRIPTION We deliver high-quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.Your Role
To be responsible for managing the Process and Systems functions in the Customer Care Locations of Africa countries, this includes all the related activities of process analysis, continuous improvement, training, support, and maintenance of all sea logistics processes and their related applications. To be responsible and ensure the Customer on-boarding process is implemented and the methodology is effectively used. This role undertakes the functional and disciplinary leadership as per the relevant organizational structure and ensures methodical, professional, and open leadership and coaching.Your Responsibilities
To be responsible for the delivery of day to day process support for customer service and management through supporting our sea logistics production systems and customer service tools in cooperation with the regional team.
To oversee and ensure the delivery of training (system enhancements, sea logistics forwarding, process optimization and other advanced and dedicated trainings).
To ensure high operational data quality via analysis, review and action planning together with the Sea Logistics Customer Care Location Managers.
To support and oversee supplier electronic data (EDI) interfaces via definition of requirements, support and communicating with IT teams and Sea Logistics Process Excellence teams for specifications.
To drive process optimization and support the implementation of changed processes to improve the quality of operational processes and systems.
To oversee the testing and implementation of new releases in cooperation with the Regional Team.
To act as the interface between IT and the business by defining + communicating system requirements in cooperation with Regional Team.
To drive the analysis of operational procedures for both customers and suppliers and assist with documenting and producing solutions.
Your Skills and Experiences
Bachelors / First University Degree - Logistics & Supply Chain Management
Other Degree / Diploma - Six Sigma (preferred)
You have 2-5 years experience in Sea Logistics
You have at least 2 years experience in Project Management
Computer Literate (Microsoft Word, Excel, Sea-Log , CIEL, KN Login)
Good command of the English Language - both written & spoken
IT/Systems Knowledge: To know and master sea processes + related systems
Excellent communication and organizational skills
Good Reasons to Join
We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.About Kuehne + Nagel
With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
