Sap Support Analyst

Sap Support Analyst
Company:

Mjm Recruitment


Sap Support Analyst

Details of the offer

SAP SUPPORT ANALYST Provide day-to-day support for SAP issues that affect the daily operations Resolve level 1 support issues in a timely manner and assign complex issues to more senior team members. Proactively identify problematic issues (data or process) and work with the necessary individuals to resolve such issues. Work with business users to gather more details on new or existing SAP issues, prioritise the issues accurately to help address them in a timely manner. Very good communication skills and follow-through ability Identifies training needs for end-users and review and update training materials Engages with end-users and determines skills requirements Regular follow up visits to end user to ensure users are applying the correct system processesMinimum Requirements Relevant degree/diploma SAP certification preferred At least 3-5 years SAP Support AnalystAdditional Requirements Thorough Knowledge in atleast 2 of the following modules: MM,FI,CO,PM,PPPI,QM,DMS,WM,SD Authorisation/ABAP/Workflow preferableSpecific Operational Requirements The successful candidate will be required to work an 8 hour day between 08h00 to 16h00 The successful candidate may be required to work overtime to meet the business needsKey Performance Areas SAP Support Analysiso Diagnose, analyse and solve SAP issues on the helpdesko Analyse the current business processes and explore ways IT can contribute to improving these processes.o Participate in the testing and validation of process and system changes where requiredo Conduct trend analysis of SAP issues, in order to identify underlying problem.o Ensure training documentation and assessments are aligned with current business and system processes. Create additional training material were required. Identify and perform training to individuals or large group.o Manage, Build and maintain customer relationso Optimised service deliveryCompetencies Action orientated Good Technical and analytical skill Diagnose, analyse and solve SAP issues Presentation skills Business acumen Customer focus Interpersonal skills Good communication Functional skills Planning and Organising


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