Functieomschrijving24 month contract Job Description:· The day to day operational support (level 2/3) is provided by the De Beers AMS partner.
Manage any escalations from business to timely resolution with the De Beers AMS partner;· For Enhancements, work with the De Beers business stakeholders to complete business requirement document (BRD) and ensure that the appropriate level of detail has been included;· Obtain appropriate approvals from business prior to submitting BRD to De Beers AMS partner for an estimate;· Manage the BRD with the AMS partner through the entire cycle.
This includes the following : o Reviewing the functional design spec and estimate provided by the AMS; partner to ensure that the solution will meet the requirements identified by the business and to challenge the approach/estimate;o Manage the AMS partner to deliver on contract SLAs (estimate);o Manage the UAT with the business;o Manage the governance of changes that are being moved into SAP; production.
Note: AMS partner does the functional configuration for support, enhancements and projects.
The De Beers SAP AMS Manager needs to have a strong knowledge of configuration to be able to challenge the approach that is being recommended by the AMS partner.· Manage and co-ordinate project work;· Project manages/co-ordinates all tasks and the management/facilitation of IT support and continuous service delivery of the SAP solution, by the outsourced service provider or external vendor; · Day to day interaction with various stakeholders including customers in the various business units and IT service providers, liaising with colleagues across all sections of the Global IM department; · Maintains the customer service focus thus ensuring that the provisioning of services meet the needs of the business;· Drive ongoing meetings with key business stakeholders to discuss status on enhancements, projects and opportunities for improvements i.e.
weekly/monthly;· Manage a team of internal resources for the different business functions and processes.
Experience:· 6 + years of SAP ERP Management· 2+ years of SAP AMS managementExperience in following essential:· SAP Finance & Logistics· SAP Solution Delivery Management;· Experience working with an AMS partner;· Business Process, Analysis and Design;· Business Process Support;· Project management;· The following experience/certification would be advantageous:o SAP certification;o Experience with Business Intelligence tools; ando S/4 HANA Requirements Experience in following essential:· SAP Finance & Logistics· SAP Solution Delivery Management;· Experience working with an AMS partner;· Business Process, Analysis and Design;· Business Process Support;· Project management;· The following experience/certification would be advantageous:o SAP certification;o Experience with Business Intelligence tools; ando S/4 HANA
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