Job Details
Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production
Job Purpose
To provide Configurator support, including Subject Matter Expert support to the Feature Teams. The holistic management of the configuration management database for Global Markets services.
Key Responsibilities/Accountabilities
Capability development of the practice to identify and specify alternative methods for functions to perform business activities
Maintain and support Subject Matter Expert level of applications within the Safe Framework.
Make configuration changes as required.
Adhere to Governance Processes always.
Configure solutions that will provide excellent Customer service.
Adhere to Agile Safe Framework.
Ensure Quality Assurance of new and added system functionality throughout the development life cycle.
Configuration development as required.
Plan and Organise to assess the System Specification implications the organization
Identify and facilitate the activities necessary to ensure a smooth transition onto the new functions and applications.
Ensure excellent customer service within the Service Level Agreement and Process turn-around times.
Adapt to new application solutions and/ or changes to existing applications.
Regard both internal and external standards and requirements such as audit standards, data management standards, safety related standards, good practice, legislation and risk during Project and Change participation.
Deliver and Support to ensure stakeholder Management, engagement and collaboration
Build and maintain a large and diverse array of relationships across GIT, including all levels of the organisation (from executive to front-line staff) across the whole IT Value chain. This is required on a global level (South Africa and Africa Regions) and across all portfolio’s (CIB, PBB, Wealth, GF, Card & Digital).
Reduce complexity of the Global Markets Technology (GMT) Services.
Participate in retrospectives and accept and provide feedback
Engage with third party vendors as and when required.
Provide high level consulting expertise in specific systems and technologies to give direction and leadership on projects
Give direction and leadership to Projects and Changes within a defined area of authority and plan accurately and effectively for the participation in the delivery of work.
Maintain good knowledge of, advice on and justification of operational policies and effectiveness of current business applications.
Participate in the definition of strategies to make effective use of applications in a business area and draw on an understanding of state-of-the-art use of techniques relevant to any area of application specialisation.
Work closely with all other IT teams and pro-actively seek out, analyse, model, specify, integrate and implement processes that satisfactorily “tie-in” technical constraints and cost considerations with business objectives and result in safe, workable and maintainable systems.
Consult in area of expertise, by working on large, complex integration projects.
Maximise processing efficiency of system functionality.
Adhere to all IT Governance processes.
Participate in the analysis of and test Incidents and Work Requests.
Provide a holistic view on mandates and compliance.
Monitor and Control to manage risks related to system maintenance activities, application development and implementation
Ensure that system business processes within the area of responsibility are optimised.
Ensure alignment to Release methodology and procedures.
Verify the quality of functionality delivered.
Preferred Qualification and Experience
Diploma or Degree in IT and related
Developer Certification
ITIL Foundation
Banking Services 8 or 9 certification
5-7 Years Experience in Application Development and Support - Experience Description: Practical experience in working in a variety of business areas within IT. Understanding and experience of the various disciplines within IT and how they relate to each other.
3-4 Years Experience in Application Development and Support - Experience Description: Solid experience in working in a multi discipline team fostering collaboration and team work.
3-4 Years Experience in Application Development and Support - Experience Description: Experience managing all types of business analysis assignment and understands the area of specialization.
Knowledge/Technical Skills/Expertise
Label: Development - Competency Description: The design, creation, testing and documenting of new and amended programs from supplied specifications in accordance with agreed standards.
Application Knowledge for Support - Competency Description: Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.
Business Process Improvement - Competency Description: The identification of new and alternative approaches to performing business activities. The analysis of business processes, including recognition of the potential for automation of the processes, assessment of the costs and potential benefits of the new approaches considered and, where appropriate, management of change and assistance with implementation.
Quality Assurance - Competency Description: The process of ensuring that the agreed quality standards within an organization are adhered to and that best practice is promulgated throughout the organization.
Technology Orientation - Competency Description: The understanding of broad areas that form technology landscape and how they complement each other in for specific IT solutions or decisions. This would comprise of, but not limited to, the following: BI, CRM, ERP, Database, Open Source, and Web 2.0.
Change Management - Competency Description: Refers to the knowledge and experience required to manage all changes to the components of a live infrastructure, from requests for change (RFC) through implementation and review, to support the continued availability, effectiveness and safety of the infrastructure.
Knowledge of Banking and Financial Services Business - Competency Description: Knowledge of business concepts, entities (definition, ownership, use, semantics and syntax) specific to Banking & Financial Services industry.
