Want to be a part of our team?The Application Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational through proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests and alerts. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimisation of clients' Application infrastructure and services.This role may also contribute to / support on project work as and when required.Working at NTT1. Implement and maintain the multiple SAP instances that comprise the SAP environment (development, test, training and production).2.Experienced in Migrations / Upgrades / Builds and Rollouts of All SAP components.3. Introduce technical changes into the environment using a structured approach that minimizes risk and achieves high reliability, availability and performance of each SAP instance.4. Design and implement an optimal SAP configuration to maximize system performance and availability.5. Install and configure all required SAP database MSSQL/HANA/MAXDB and Oracle servers and application servers.6. Manage SAP users, authorizations, and profiles.7. Distribute the online SAP user workload and monitor and manage the SAP background job workload.8. Configure and manage the SAP printing subsystem for all SAP instances.9. Maintain SAP performance by planning and executing SAP tuning strategies.10. Monitor all SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.).11. Administer the SAP database with Database Administrator (plan and perform database upgrades, apply database maintenance, design and maintain physical database layout, perform database reorganizations, design and implement backup and restore strategy, maintain database security, administer database performance, manage database storage, database problem determination and resolution, etc.).12. Perform SAP client administration (create client, copy client, delete client, export/import client) as required.13. Participate in the planning and implementation of SAP system upgrades.14. Apply and migrate SAP maintenance (hot packages and kernel upgrades) through all systems using a structured methodology.15. Develop and maintain system documentation for all SAP instances and interfaces.has context menuSkills SummaryDatabase Tuning, Linux, Networking Solutions, Programming Languages, SAP Expertise, TroubleshootingWhat will make you a good fit for the role?Workplace type: Hybrid WorkingEqual Opportunity EmployerNTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
