Job Ad & Profile Description
Position : Sales Support EngineerWe're looking forSales Support Engineer.
Job Description:
To provide product related support, technical customer support, pre- and post-sales support and technical consultancy on their products, all aspects of RF engineering and related technologies (such as LTE, 5G, WiFi, etc) to both internal and external customers.
To support internal departments with technical, marketing and sales related aspects to provide customer delight and enhance our market presence.
To develop technical material (product, RF engineering & related technology) for customers (internal & external), marketing, sales, media, website, etc.
Provide technical (RF, electrical & mechanical) advice and support to the customers, sales departments, regional BUs and other divisions regarding on their products, all aspects of RF engineering and related technologies.
Promptly respond to customer and sales enquiries by providing detailed, informative and qualitive technical replies.
Create interaction and support related technical aspects on forums, community pages, social media, website, etc.
Handling of customer fault reports, complaints and concerns by delighting the customer in return.
As a specialist on RF products and RF technology, provide authoritative technical consultation & advise to the various BU sales counterparts, customers and projects.
Stay abreast and informed of RF aspects & related technologies.
Ensure product management and sales are aware of possible market changes, customer requirements, etc.
Provide pre-sales technical support, product assessments and inputs to sales and customers.
Support Tenders (RFPs, RFIs, RFQs) and other customer enquiries
Pass on sales leads and opportunities to account managers
Inform and discuss on regular basis with sales and product management technical matters, product opportunities and market related information
Supporting of technical field activities, such as RF & performance benchmarking exercises, test measurements, product & prototype trials and demos to enhance customer engagement and understanding of our products and their performance.
Provide ongoing after sales support to partners/customers to keep them engaged and interested in the products and solutions.
Provide support to partners/customers to address any challenges that may experience with the products and solutions.
Resolving customer complaints and requests (technical & operational) by providing inputs (where applicable) to improve products and processes.
Maintain customer retention through continued follow up & excellent service assurance
Creation of technical marketing material, white papers, presentations, webinars, reference & case studies, application notes, FAQ, etc.
Creation of interesting articles, tools and media content to enhance brand and product awareness for the purpose of growing sales.
Support marketing events such as exhibitions, customer events and other marketing events (online and off site).
Conduct market, technology and product research to support product management, engineering and sales.
Ensure that product management and sales are aware of possible market changes, technology evolution and customer requirements from customer feedback, research and support enquiries.
Required profile for job ad : Sales Support EngineerBSc / BEng / BTech Electronic Engineering or similar 3- or 4-year degree (in electronics / RF engineering)
Job Experience & Skills Required:
Knowledge of RF, wireless technologies & antenna technology on engineer level
Presentation & Training Skills
Experience in customer service, support and sales
Understanding of marketing principles
Technical Writing
Technical Sales / Sales Support Engineering experience
Customer Support experience
Technical Consultation experience (needs to be an authority in the field)
High degree of computer literacy
Great verbal and writing skills in English
An interest in telecommunication and antenna technology is a plus
Job criteria for job ad : Sales Support Engineer Job category : SalesServices Industries : Temporary work, recruitment Employment type : Permanent contract Region : Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape Experience level : 2 to 5 years Educational level : Bachelor Spoken language : english›fluent Number of Position(s) : 1
