Sales Supervisor

Details of the offer

Minimum Qualifications:Relevant Management or Contact Centre Certifications (desired)5+ years in Contact Centres3+ years in Contact Centre Management/SupervisionTeam management/supervisionEnforcing OPs and Company Policies B2C/DTC salesCustomer relationsTelephonic salesE-commerce platformsTechnical supportSales and reportingWorking within a digital environmentWorking across different time zones with different countriesSkills and Knowledge (essential):CRM system experience (i.e.
Salesforce)Excellent English skills with neutral tonalityConversion rates and sales funnelsMonitoring and measuring of performance metricsGoogle SuitePerformance and probation managementResponsibilities:Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.Handles the more complex queries in relation to sales or support, deliveries, and escalations.Performance will be measured in accordance with performance of direct reports and role-based KPIs.
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Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

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