RequirementsGrade 12 (must have Mathematics)Customer Care and or Marketing diploma, degree and or relevant experience (advantageous)Fully Bilingual in English and Afrikaans (Written and Verbal)At least 5 years experience within Customer Care/ Sales/ Brand Ambassador environmentMust have experience with dealing with Senior Management in OrganisationsExperienced with a number of systems (Syspro, Microsoft - Intermediate etc.)Full understanding of design and production costs to include waste, downtime, scrap and re-workPacking experience (advantageous)Valid drivers license. (Unendorsed) with own reliable vehicleWilling to travel throughout the Western Cape (nationwide when needed)Must be able and willing to pursue new business opportunitiesMust be well presented and professionalKey PerformanceResearches and gathers appropriate information on target markets to qualified leads and plans and executes an effective sales approachEnsure that dedicated Brand Ambassador for the selected market area is being informed and tasked to oversee the prospect of new customer and that call cycles are being adhered toRepresents the Company at different designer/ furniture tradeshows.Able to cultivate strong multi-player relationshipsConducts sales trips in their specific markets to personally contact qualified clientsGenerates and facilitates leads to partner Brand AmbassadorsPrepares customized bid proposals and conducts bid presentationsMaintains a well-informed working knowledge of all product ranges, production workflow, warrantee and guarantee, etc.Generates sales reports including all booking reports and other daily, weekly, monthly and annual reporting as directed.Responsible for timely follow up and on-going sales relationships with qualified clients to ensure ROI of attended shows/events.Maintains contact through direct mail, telephone, email or personal sales calls with existing clients in geographic markets.Manages support staff including monitoring of assignments, productivity and overall well-beingActively contribute to teamwork through participation in staff meetings and by actively supporting colleagues.Motivate teamDemonstrate behaviours which reflect the vision and values.Acting responsibly and performing your work in accordance with safety standards applied and directions given by your Manager, the Regulations, or relevant codes of practice.Supervise and control resource effectively to support customer delivery requirements and Lean Manufacturing principlesMonitor and maintain company Absence Control Procedures to ensure maximum attendance levelsConduct incident, accident and non-conformity investigations and associated reporting and action closureEnsure KPIs are met by working to the overall plan, including management of, and reportingProvide product expertise within team, and respond to operator queriesWork proactively with support functions to fully define the processes/procedures/controls relevant to team activities.Provide support and input to continuous improvement activities within the teamLiaise and communicate with other departments and ensure an effective interface is maintainedDevelop and maintain strong relationships with internal and external stakeholders to ensure optimal customer satisfactionWork collaboratively, negotiate and engage with key stakeholder to facilitate delivery and compliance with the production and customer care strategyCommunicate with stakeholders the impact of market change, product changes and potential effects on customer complaints.Liaise and communicate with other departments to ensure effectiveness in resolving customer care complaintsEnsure an effective interface with other departmental staff is maintainedFeedback to the Management team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimize results and improve quality of delivery, in line with quality standards requirements delivery in line with Company and Customer requirements Support, comply and ensure complicity with the warranty and guarantee agreements of the Company, all the Companies policies and procedures, Quality and Environmental policies and procedures, etc.TO APPLY:Only if you do meet the minimum job requirements and experience asmentioned above, you may submit a detailed updated CV -Please Apply OnlinePlease take note that the applicants who donotadhere to the above criteria will not be considered for the respective position.Please note AJ Personnel is responsible for the recruitment process.Our client may expire jobs at their own discretion.AJ PERSONNEL will only respond to shortlisted candidates.In accordance with our Employment Equity goals and plan, preference will be given to suitable applicants fromdesignated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.If you have not received a response within two (2) weeks from applying, your application was most likely unsuccessful.
