There is currently a position available in
Meridian Wine Merchants
for a On-Consumption
to service the Pretoria West
In accordance with the SOP on pre, during and post call procedures.
In accordance with the SOP according to customer call procedure.
Order taking and processing to be done on hand held technology.
Action specified tasks from cycle brief or operational requirements from FSM/RSM.
The managing of the stock allocation as per FSM’s/RSM requirements and stock allocation report.
New product introduction, vintage change and upliftment procedure to be carried out as per SOP.
Client Trade visits to be done as per the RSM/FSM’s requirements and according to SOP.
Effective planning of the call cycle as per contact and coverage SOP.
Calling customers in accordance with the agreed call cycle.
Assisting new customers in opening new accounts as per SOP on new accounts.
Recording and promptly acting upon customers’ complaints, queries and requests and feedback accordingly as per Communication SOP and contact grid.
Actively building relationships with customers by identifying new growth opportunities in the wine category (e.g. in store customer tastings) and adding personal touches (e.g. deliver complimentary bottle of wine on customer’s birthday) as per SOP.
Identifying and execute promotional opportunities/requirements as per the customers’ needs and promotional SOP.
Identify training needs of the customer and execute according to a training plan.
Gaining knowledge on various products and processes in order to carry out a strategic negotiation with customers.
Sales Target Delivery
Understand your personal sales target by customer and brand and deliver the result.
Understand how personal sales commission / incentive are calculated.
Grow and maintain the customer base in order to achieve the sales target.
Develop a plan to close the sales gap by analysing a weekly and monthly Sales Report and submit this report as per SOP.
Data Management & Analysis
Log all calls and capturing interaction with customers on the handheld device as per SOP and RSM/FSM requirements.
Collect customer information as per “Know Your Customer” Brief.
Collect competitor’s activity at outlet level as per SOP and RSM/FSM requirements.
Submit trade program & cycle brief execution feedback as per SOP and RSM/FSM requirements
Other operational report / feedback as per RSM/FSM’s requirements.
Effective Human Capital (Self) Management and Development
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
Plan and prioritize, demonstrate abilities to manage competing demands.
Demonstrate abilities to anticipate and manage change.
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.
Make yourself aware of the dress code and adhere to it (smart casual) as per SOP.
Submit required documents to respective department on time including Proof of Delivery (POD), new account opening and trading term agreement as per the SOP.
Manage and take care of company assets including car, laptop and handheld devices as per SOP.
Manage travel time, petrol usage and other allowances within the company standard.
Submit all expense reports on time as per SOP.
Submit Trade Support Allowance Document on time as per SOP.
Qualifications and Experience
A Sales, Marketing, Hospitality management or Food and Beverage management related diploma would be an essential.
2-3 years sales and merchandising experience in a related FMCG environment.