Job Summary:
Responsible for selling telecommunications products, including cellular phones and parts, and network managed services, through effective customer engagement and relationship building.
Key Responsibilities and Deliverables:
In-store sales and marketing
Cold calling/self-generating leads (in addition to branch leads)
Sell telecommunications products and services to both individuals and companies
Build market position by locating, developing, defining, negotiating through to effectively closing sales
Meet weekly and monthly sales objectives
Book and install new lines/bundles/services to meet monthly sales objectives
Provide relevant feedback on competitor and promotional launches to management and relevant stakeholders
Build and maintain strong working relationships with all store staff and management
Effective administration
Compile weekly and monthly reports based on customer liaison and sales leads
Identify challenges and ensure corrective actions are put in place timeously
Ensure relevant reports and figures are completed and delivered to the business within the required timelines
Communication and upkeep of knowledge of promotions/out of stocks/products/delivery date planner, etc.
Maintain an updated database including all activities, partners, and opportunities with their current status
Customer satisfaction and service
Ensure a high standard of customer service levels are maintained at all times
Gather feedback from customer complaints, queries and requests and ensure effective resolution
Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments
Keep abreast of current technology trends relevant to the Telecommunications Industry
Provide customized, cost-effective solutions addressing client needs
Effective client relationship management
Effective self-management
Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritise, demonstrating abilities to manage competing demands
Demonstrate abilities to anticipate and manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Key Competencies
Organisational commitment
Teamwork and collaboration
Relationship building
Agility
Performance and results driven
Continuous growth & improvement
Resilience & stress management
Service Excellence
Analysis & problem solving
Sales orientation
Quality and detail excellence
Communication
Minimum Qualifications:
Relevant Diploma at NQF level 5
Minimum Experience:
2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry
Knowledge, Skills & Abilities:
Sales and Marketing knowledge
Customer Service Skills
Effective administration and communication skills
Computer Literacy – MS Office
