Duties and Responsibilities:Sales Management Developing and submitting annual budgets, as well as quarterly forecasts to the Retail Manager for approval.Monitoring and reporting on monthly progress of actual sales per channel, to budget and forecast for the branch.Creation of a sales strategy for the branch, broken down into channels to market and product ranges including all Group products.Perform constant competitor analysis to determine market trends, pricing and service offered by competitors, as well as new competitors entering, and those exiting the market in the region.Participate in the implementation of price increases during the year.Monitoring of actual monthly margins of product vs budget and forecast.Making appropriate and innovative recommendations to drive the business growth and sustainability.Responsible for the approving of credit notes and discounts to customers.Manage the sales commission structure for the branch, and to ensure that this structure is aligned to the outcomes of the strategic objectives of the company.Create relationships with key strategic customers and professional bodies from a networking perspective.Effectively manage the branch customer age analysis to ensure payments are being received within the companys policies.Branch managementAssist in the management of the monthly actual financial operating expenses of the branch against the budget and forecasted numbers.Ensure that all Standard Operating Procedures for the branch are fully complied with.Ensure the safe guard of all the assets in the branch.Training ManagementCo-ordinating and drive the training of the companys sales staff and installers.InstallationsEnsure the installation teams are adequately resourced to achieve the branches sales strategy.Ensure the installation teams are adequately trained on both current products, as well as new products.Constantly monitor the efficiency of the installation teams and provide feedback to the Retail Manager thereon.Customer ServiceReviewing and analyse monthly statistics on customer support levels and provide feedback to the Retail Manager thereon.Implement corrective action plans to immediately address any issues arising out of the above analysis of customer support levelsReportingProvide weekly and monthly reports to the Regional Manager on the actual sales, per channel and per product for the month compared to the budget and forecast numbers.Provide monthly reports to the Retail Manager on the margin per channel and per product.Department ManagementManagement of employees.Coach and mentor direct reports to ensure personal development of team members.Ensure staff development so that the required expertise and skills are maintained.Ensure effective leave and absentee management.Investigate and resolve performance issues timeously.Foster a culture of teamwork and understanding.Ensure the team understand and protect the confidentiality of information.Qualifications & ExperienceAt least 5 years relevant experience as a senior sale manager.Degree/Diploma in Sales or a similar relevant industry qualification and experienceStrong ability to organize effectively, delegate responsibility, problem solve and communicate clearlySkills and CompetenciesMust be able to work under pressure and meet deadlinesExcellent report writing and presentation skillsStrong business acumenExcellent assertiveness skillsTaking initiative, efficiency orientation and adherence to standardsTeam building and leadership skills to drive and motivate performance through effective coaching skillsExcellent negotiation skillsExceptional communicator with the ability to build relationshipsSelf-starter who works un-supervised and manages own time an activity
