At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service.
If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~
The major function of this position is:
To provide outstanding administrative support to accounts and field sales representatives combined with an emphasis to establish and maintain account relationships with Maui Jim customers. Maintain the workflow of Rx process order, to provide assistance to the MJ team and to the accounts as Rx expert, to resolve outstanding issues in a timely, courteous and efficient manner.
The principle responsibilities and duties of this position are:
Provide outstanding customer service to all customers, vendors, and team members.
Answer incoming calls in a timely, courteous, and efficient manner, to solve any outstanding issues.
Input all e-mailed and phoned orders on a timely basis into the SAP system. Start the new account “set up” process and ensure all related paperwork and information is correct and complete.
Provide support to the Operations Manager and Sales Reps with a goal of trying to exceed the Sales Reps and/or accounts expectations.
Work with various Maui Jim departments to trouble shoot shipping problems, credit issues and entry errors.
Continually seek improvement and find ways to WOW the customer. Identify and solve problems, recommend, and implement process improvements to Operations Manager.
Communicate changing and vital customer information by updating SAP accordingly.
Maintain a high level of account service, projecting a professional image, within respective regions to maximize production, working in coordination with designated outside field sales representatives and customer service for all Maui Jim products.
Send all marketing and sales related material and letters to accounts and field sales representatives as required.
Provide additional account support to duty free accounts, as requested.
Essential Rx Duties:
Order Entry: Input all RX orders into Vision Star the same day. Take care of all orders that do not meet MJ production range standards & call accounts to discuss alternatives. Check the WIP daily to see if orders are processed.
Shipping: Review and verify the job received from the lab before shipping to the accounts.
Quality Control: Check incoming RX jobs for compliance with MJ quality standards. Communicate any (reoccurring) issues to Peoria on a weekly basis and follow up.
Redos/Returns: Take care of all issues brought to you by accounts or reps regarding RX. Start redos where necessary. Return defective or faulty product to lab every two weeks. Troubleshoot issues with accts /patients.
Technical Support: Provide to accounts & reps whenever CS knowledge ends. Train staff on RX related Q&A’s. Update and translate all the documents related to the RX process (order form, rx parameters, etc.)
Reporting: Report RX numbers to OM on a weekly basis, review current goals with OM
Other Duties:
Perform other work-related tasks, as requested.
Assist in completing repairs, as needed.
Cooperate to maintain and grow the “Aloha spirit” in the office, with the reps and the accounts.
Work Shift:
Education:
High SchoolRequired Skills:
Ability to work in a fast paced environment, Ability to work independently and/or take direction as needed, Excellent communication skills, verbal as well as written, Exceptional computer skills & Proficient in Microsoft Office Suite, Have a professional and positive outlook in all situations combined with a friendly Aloha personality, Manage time effectively, prioritising tasks and able to work to deadlines., Team playerSpecial Requirements (If Applicable):
Special Physical Requirements:
Ability to key data into a computer for extended periods of time.
Ability to utilize a PC.
Ability to communicate in a variety of business settings.
Special Language Requirement (If Applicable):
