PURPOSE OF THE ROLE
To assist the Restaurant Manager and his assistants to establish the finest restaurant in Cape Town, thereby aligning its reputation with that of Company. This would be achieved by increased patronage, favourable Guest feedback and ratings in leading local and international publications such as Wine Magazine Top 100 Restaurants and Conde Nast.
Maintaining and improving standards in all areas of the operation/product with the above in mind.
To lead the lunch and dinner team(s) effectively and in a way, that they are consistently motivated and in tune with the Company culture.
To facilitate the free-flow of constructive communication and mutual respect between the kitchen and service teams.
To provide an unrivalled experience to all Guests coming in to the restaurant.
Reporting to the Restaurant Manager
SKILLS, EDUCATION, and QUALIFICATION REQUIREMENTS
Grade 12 or equivalent
A Hospitality Management qualification is a strong recommendation
Experience in the Front of House or Food and Beverage department of the hospitality industry
Proficiency in English (Verbal, Written, Reading)
Demonstrated experience using: Fidelio Opera Property Management System, Microsoft Office Suite to at least Intermediate level, Fidelio Micros food and beverage system, Stock Control Systems
Superior Customer Service and Liaison skills
Above average problem solving skills
Above average ability to communicate at all levels of the organisation
Well-developed supervisory skills
Planning and Organising
Meeting or Exceeding Customer Expectations
Coping with Pressures and Setbacks
Networking and Connecting with People
Maintaining standards and training employees daily as needed
Take note of feedback session and work with the team to improve score
Oversee stock levels, beverage, guest supplies, food, Operation equipment, linen
Taking reservations, and replying to emails
Handling customer enquiries
Updating functions as needed, replace function sheet
Perform administration duties, such as, ordering inventory and supplies
Partaking in stocktaking bi-monthly or monthly
Send weekly reports to the various departments such breakages, ullage, consumption etc.
Maintain cash management and policies, i.e. correct charging of guests, correct method of payment, safe keeping of voucher etc.
Follow correct billing instructions as per function sheet or direct handover
Presents oneself in a way that enhances the overall guest experience, by adding life and energy into every task completed.
Demonstrates excellent product knowledge of all food and beverage
At all times, acts in a responsible manner
Makes use of guest’s name during all communication
Maintains and creates a working environment that reflects a sense of place.
Ensures that channels of communication are respected and information is disseminated to the correct receivers.
Exhibits outstanding knowledge of the Hotel, Cape Town and the South Africa.
Maintained guest satisfaction standards regardless of circumstances
Fully understood guest needs and delivered services to requirements
Trusting working relationships built with subordinates, manager, peers and other departments to deliver results
Sound relationships developed and maintained with suppliers, customers & stakeholders
Ensures that wastage is kept to minimum
Actively seeks opportunities to ‘up-sell’ the products and services
Quality & turnaround standards achieved for all solutions, processes, systems, services and assets
Achieved product & service promotion targets
Contained costs effectively
Participates in the service of any special functions or events organized by the Hotel.
Include a line on ensuring that service processes and times are adhered to
Performs any additional or special duties as directed by a superior
Ensures compliance with licensing, hygiene and health and safety legislation/guidelines
Ensures that a safe, hygienically fit working environment is maintained at all times and report any concerns or faults immediately.
Remains current on all company happenings, including guests in-house, arrivals and departures, as well as daily events.
Systems, processes, standards, protocols, procedures implemented, audited / monitored and corrective actions taken
Consistently delivered Benchmarks and operational standards
Participates in daily on the job training
Involved in training provided by Training manager to further growth and development
Attends & participate in daily briefings
Positive teamwork environment contributed to more effective results
Has a thorough knowledge of the hotel and all services provided to the guest
Maintains the high standard of service, appearance and social skills set according to the company policy
Works in harmony with all departments and employees, is willing to assist others if and when required
Attends all training workshops as and when required
Is familiar with all policies and procedures, house rules, fire, security and emergency procedures as well as all checklists pertaining to the position
Performs any reasonable duty as instructed by departmental manager
To apply, please send your up to date CV, recent photograph and contactable references to apply