Reservations & Travel Manager

SPA MANAGER KNYSNA (Garden Route) - Western Cape (South Africa)START: A.S.A.P / 01 July 2025REPORT TO: Director / HR DirectorHOURS & SHIFTS:Hospitality Hours & Shifts standard including major holidaysFlexibility is key Night Shifts when operationally requiredSALARY & COMPANY BENEFITS:R25,000 - R35,000 per month (Based on relevant experience desired in this role)Company Incentive programsMINIMUM REQUIREMENTS:MatricHospitality related qualification (Tourism / Food & Beverage / Business Administration)Minimum 2 Years experience in Luxury Hospitality & Tourism sectorExpertly groomed and highly presentableFamiliar with all the duties and relevant procedures of Reservations in a Hotel / Cruise ShipMust be confident and skilled in OPERA - non neg.Excellent command of English (speak & write) - we deal with primarily international guestsOrganized, mature, confident and strong leadership qualitiesBe based in Knysna or willing to relocate (at own expense)Own car & valid driver license Experience leading a team in hospitality, travel, or tourism servicesA track record in setting and meeting sales or performance targetsSOFT SKILLS & ABILITIES:A confident team leader with a guest-first mindset and high service standardsComfortable balancing operational structure with daily team managementPassionate about training and equipping your team to succeedProactive, solutions-oriented, and able to manage pressure calmly and efficientlyAble to do general currency conversions / understand the exchange rate SUMMARY OF DUTIES:Pro-active involvement and Management of the sales and reservations of all properties in our chain through all direct channels available.Stay up to date of present and future room occupancy rateMaintain a high level of destination knowledge and tourist information.Assist the revenue manager with reporting where applicableOpening Rooms on availability grid in order to accommodate reservationsCompiling and maintaining of departmental SOPs.Financial knowledge - know which payments and bookings are outstanding before arrivalsHR Duties including department recruitment, onboarding, induction & exitMeet deadlinesWork towards set targets