Reservations Supervisor (Hotel)

Get AI-powered advice on this job and more exclusive featuresCompany Description: HYDE Johannesburg Rosebank offers a unique lifestyle hotel experience, featuring a festival-inspired food paradise, music, nightlife, and rooms with natural textures and artisan touches.Job DescriptionJob PurposeThe Reservations Supervisor ensures departmental targets are met by accurately interpreting guest needs, maximizing room sales at optimal rates, cross-selling hotel services, and maintaining detailed guest records for accurate quotations and bookings.
They oversee the complete recording of all booking details and correspondence, aiming to maximize occupancy and revenue.Primary ResponsibilitiesUtilize software and communication tools effectively to facilitate guest bookings and departures.Manage processes to ensure high standards of guest accommodation.Use property management software to monitor guest preferences and generate reports.Provide weekly forecasts and analyze variances against budgets.Ensure timely responses to inquiries, accurate quotations, and follow-up on reservations and deposits.Handle booking modifications, cancellations, and no-shows according to hotel policies.Update reservations promptly and accurately in OPERA Cloud.Coordinate with other departments for special requests and facilities.Report discrepancies and overbookings, assisting in resolution.Customer Specific ResponsibilitiesDeliver world-class service, ensuring policies reflect guest safety and preferences, and respond professionally to inquiries.People Specific ResponsibilitiesConduct performance reviews, provide training on selling skills, and foster a positive work environment.Quality Specific ResponsibilitiesAdhere to policies and standards, identify quality improvement opportunities, and maintain guest preference systems.Finance Specific ResponsibilitiesAchieve occupancy and revenue targets, manage pre-payments, and process payments accurately.QualificationsDegree or equivalent in Hospitality Management.Significant experience in luxury hotel reservations.Proficiency in OPERA Cloud and Microsoft Office.Strong communication skills in English.Additional InformationEnjoy opportunities for growth, creativity, and working with passionate teams in an innovative environment, with a competitive package and development prospects.
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