Reservations Manager

Reservations Manager
Company:

(Confidential)


Reservations Manager

Details of the offer

Hospitality / Hotel / Catering / Tourism / Travel, South Africa - KwaZulu Natal eThekwini West (Hillcrest / Hammarsdale) R 00 We are looking for an experienced Reservations Manager to ensures the smooth and efficient operations in the Reservations department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. Position is based in the Highway area. KZN Candidates from the Hospitality / Game Reserve / Lodge will be advantages. Minimum Requirements: Extensive experience and knowledge of the tourism industry Hospitality qualifications or equivalent, or experience preferably in a Lodge/Game Reserve reservations, sales or business development environment 8-10 years? experience managing a reservations department Experience with hotel reservations software (Pref RR) Understanding of how travel planning websites operate, like Booking.com and TripAdvisor, etc Customer service attitude Excellent communication and organizational skills. KEY ATTRIBUTES AND COMPETENCIES Customer service attitude High levels of attention to detail Ability to positively influence people Ability to work under pressure and manage stress Teamwork The ability to follow up effectively Excellent business acumen and understanding of pricing structures Job Function : Manage the Reservations department to achieve budgeted targets to include room sales. Work with Marketing Manager to develop strategic sales and promotion plans for bed/room/and group sales. Managing online and phone reservations Liaise with Marketing & Sales department in regard to occupancy, rates reservation? s analysis. Analyse and provide weekly, monthly and 4 month forecast summary updates with recommendations to improve long term strategies. Compile and utilise statistical data to set future pricing and selling strategies for accommodation sales. Prepare for and chair monthly revenue meetings with the Reservations team and Senior Management. Maximise the use of all distribution channels to ensure book-ability and market penetration. Understand the competitive marketplace through analysis of trends and data, and build a strategic approach for the lodges. Manage and test, when required, in-house reservations systems. Ensure Reservations team receive the appropriate tools and training in order for them to deliver required standards of performance and the constant delivery of excellent Guest service. Manage Reservations staff performance in line with the company? s objectives through setting targets, providing feedback and performance appraisals. Allocate daily tasks to Reservations staff. Review reservation booked daily & review arrival report daily. Responsible for recording Company/Travel Agent Rates both in system and correspondence file. Identify Top Producing Accounts ensure proper recognition by Reservation staff. Ensure special handling of repeat guests and VIP guests. Monitor and coordinate group reservations activity with the Sales Department and Lodge Manager Follows up tentative bookings and update reservation status Review no-shows and cancelled reservations, and, process charges according to company policy Review room blocking for long-stay and special group request. Maintain cordial relations with commercial clients. Bring to the attention Lodge Managers when the room availability status has be changed and prepare for necessary action. Manage guest review process and complaints and compliments register for senior management


Source: Sercanto_Ppc


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements