Receptionist X2 (6 Months Contract)

Receptionist X2 (6 Months Contract)

Coega Development Corporation

Receptionist X2 (6 Months Contract)

Details of the offer

The Receptionist is accountable to the Front Office Team Leader - Bluewater Bay Sunrise Hotel; a division of the Coega Development Corporation (CDC). The Receptionist is responsible for operating the switchboard and making reservations and checking in and out of guests
The Receptionist is mandated by the Board of Directors of Coega Development Corporation to take responsibility for operating the switchboard, making reservations and checking in and out of guests under the direction of the Rooms Division Manager and ultimately the General Manager – Bluewater Bay Sunrise Hotel.
Reporting to the Front Office Team Leader, this position’s primary responsibility is to
Answer the phone professionally within 3 rings

Check in and check out of guests

Ensure floats are checked daily with sufficient change available and not under or over

Ensure all emails are answered and filed within 24 hours

Make any wake up calls

Make bookings correctly on PMS

Ensure all prepayments are done

Do quotes for Functions and Conferences

Send all invoices to Booking Agents on departure of guests

Assist with rooming guests and room service when required

Daily pit checks and archiving of guest info on check out

Ensure cash ups and reconciliations are done correctly at the end of each shift

Write comprehensive handover for the next shift

Keep Reception area neat and tidy at all times – including outside/entrance area

Ensure guest supplies and printing materials for reception are adequate at all times

Manage requests for early checks and late check outs

Manage any overbooking situation together with the applicable Manager on Duty

Ensure preparation is done for smooth group check ins

Display a high degree of professionalism and integrity

Self-motivated and proactive

Well organized

Enthusiasm and willingness to learn

Great attention to detail

Able to exercise discretion

Good memory

Good command of the English language

Good communication skills both verbal and written

Hospitable and friendly demeanor

Matric certificate or equivalent;

Minimum of 3 (three years) in similar role in a 3,4 or 5* hotel;

Fully computer literate;

Experience Opera or any other PMS advantageous;

Able to work shifts including nights, weekends and public holidays Self-motivated and proactive;

Valid Driver’s License advantageous;

Enthusiasm, willingness to learn and positive attitude;

Great attention to detail;

Ability to work in a high pressure, fast paced environment;

Good command of the English language and communication skills both verbal and written;

Willingness and ability to follow instructions;

Own transport preferred as shifts will start at 06h00 and some will finish at 23h00.

Performance is monitored regularly by reference to Key Performance Indicators and Balanced Scorecard.

The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within one month of submitting your application, please consider it unsuccessful.
All applications must be forwarded to[email protected]

Source: World_Jobnos



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