Receptionist

Calderdale and Huddersfield NHS Foundation TrustTo receive and greet staff/patients/relatives and carers attending the Macmillan Unit CRH/Chemotherapy Unit HRI in a caring and professional manner.
To provide staff and users with efficient clerical and reception support on the front reception desk and within the chemotherapy suite.
The role is multi-faceted and will require that any other clerical duties may need to be undertaken to support the service and its running.Main duties of the jobThe receptionist is the welcoming face of the unit, responsible for dealing with telephone enquiries, liaising with the wider multi-disciplinary teams, admission and discharge of patients, making of outpatient appointments as per the consultants' requirements.They will be required to work cross site to cover sickness/absence.Receive and log charitable donations, report repairs and faults.Job responsibilitiesTo always maintain a permanent presence on the reception desk other than when requested to assist with duties related to the chemotherapy suite.Attending to the front Reception desk, answering the telephone in a professional manner in respect of any queries, and dealing sympathetically with patients and any worries they may have regarding their appointments.At the start of the day to ensure all the rooms are open in the Macmillan CRH/Ward 7 reception and clinic areas.
To ensure the coffee machine, bookcase, and greeting cards are well stocked for the day.
To ensure the reception area is clean and tidy and the daily newspapers have been collected.To be responsible for the admitting and discharging of patients attending the Chemotherapy suite as Day Case and Ward Attenders on the Electronic Patient Record system in a timely fashion.To be responsible for preparing the documentation required in the Chemotherapy Suite by the nursing staff to record the treatments received by patients in accordance with the daily lists from Varian.To assist with the collection of prescriptions from pharmacy, blood products from Pharmacy and chemotherapy from Aseptics as requested by nursing staff in the absence of volunteers and HCAs.To assist with chemotherapy patients refreshments on request in the absence of volunteers and HCAs.To ensure the chemotherapy nurses station documentation supply is fully stocked and restock as required.Prepare documentation in readiness for patient attendance to assist clinic staff with the smooth running of Outpatient clinic lists i.e., patient labels, wristbands, clinic lists etc.To book the arrival of patients for their Outpatients appointments within the Units and updating their demographics as required.
Undertake the booking of further appointments, changing of appointments, entering new referrals, and issuing appointment letters as required by the consultants and specialist nurses.To arrange, book and/or cancel transport for patients through the YAS/PTS booking systems ensuring patients are collected and returned to their destinations with a minimum of waiting time.
To liaise with the porters to transport patients to different areas within the hospitals.To arrange Headstrong appointments on request from specialist nurses via referral or verbally.Scan referral forms to Orthotics in Huddersfield regarding prosthetics requests and/or wig referrals.Support Outpatient clinics, the Counsellor and all other staff within the Macmillan Unit / Greenlea ward 7 HRI, with clerical and administrative tasks as required.To liaise with the Team Leader regarding restocking stationery, equipment, and coffee machine supplies.Report repairs/faults of equipment to the relevant departments.Receive and log charitable donations to the Macmillan Unit/Greenlea Unit and bank the monies received with the General Office.
Receive donations from patients for coffee/cards/books/artwork in the Macmillan Unit and record in the appropriate manner.To work cross site to cover reception annual leave/sickness/absences as required.To accept deliveries and deliver post to all departments within the Unit.At the end of the day to ensure: - Electrical appliances are switched off such as computers and printers.
The coffee machine is locked away at the Macmillan Unit.
Windows are closed, lights switched off and that the rooms in reception (including the Information Centre) and down the chemotherapy corridor are locked.Always maintain strict confidentiality in conjunction with the Data Protection Act.Possess initiative and a measure of independent judgement.To maintain a patient/client focus to deliver a quality service attending training courses as required.To be responsible for dealing with any queries from service users and communicating this effectively to your team leader or in their absence the nurse in charge.Undertake general duties as required and/or other duties appropriate to the grade as delegated by the Team Leader or Senior Staff member.Person SpecificationQualifications/TrainingEnglish and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within applicationWillingness to undertake any training or development relevant to the roleCustomer focused training already undertakenKnowledge, experience & expertiseAn awareness of the importance of maintaining patient confidentiality at all times.Experience of working within in a customer focused settingPrevious clerical experience in an office/admin/reception environmentMotivation to develop the role and themselves within the roleExcellent computer skills with knowledge of Microsoft packagesAbility to prioritise and meet deadlinesGood organisational skillsBe innovative and proactiveTo be able to ensure Quality Assurance throughout the Service Delivery processHighly motivatedHelpful mannerExperience of working within an office-based NHS settingKnowledge of the Cerner EPR system including Knowledge of the booking processCommunication and relationshipsGood communication written and verbal skillsAbility to work effectively as part of a team to deliver the serviceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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