Receptionist

Matric / Relevant Experience Effective time management skills, computer literacy (word, excel, outlook), Email and Telephone Etiquette, SOP Concept Minimum 3 years relevant work experience in Reception / Administration Results oriented Commitment Continuous Learning Ethical behaviour (Honesty, Integrity & Reliability) Proactive / ability to use initiative / innovation Good people skills Logical & Analytical Thinking Team work Ability to function independently and under pressure Conflict resolution Good interpersonal and communication skills with the ability to interact effectively with all levels of employees and maintain confidentiality Accuracy and Quality driven attention to detail Flexibility and adaptability to change Reception: Switchboard answering, screening and transferring of calls Answer incoming telephone calls, determine purpose of calls, and forward calls to appropriate personnel or department Telephone calls are answered promptly and in a courteous manner Callers are given the option of leaving a message and these are passed on to the appropriate person in a timely manner The movement of staff is maintained so callers can be told when they will be available Front desk welcome onsite visitors, determine nature of business and announce visitors to appropriate personnel Front desk duties followed in a courteous and polite manner General inquiries are directed to appropriate staff The movement of staff is maintained so callers can be told when they will be available All visitors to the Office are greeted appropriately and made to feel welcome. Tea or coffee is offered when this is appropriate The reception area is tidy and welcoming Personal presentation is of utmost importance be presentable and friendly at all times Administration: Maintaining up to date and accurate registers, including: Telephone Extension List Email List All other lists if required. Incoming / outgoing mail Maintenance of stationery stock levels, and ordering of stationery (Monthly) Courier- parcel collections and deliveries to clients and branches Any other ad-hoc duties Managing own area of control: At all times: Ensure filing system is in place and maintained Timely Responses to email and telephonic messages. Ensure that accurate record is kept of all new matters received Maintaining professional behavior and work ethic Pursue personal development of skills and knowledge necessary for the effective performance of the role Display personal accountability for own actions, quality of work and personal development Ensure that all deadlines are met and that Standard operating Procedures are adhered to Be punctual, keeping to prescribed hours/ timekeeping Exhibit the core values of the business at all times (Professionalism, Integrity, Perseverance, Positive Attitude) Team player and adhere to the backup arrangement as required by department to ensure cohesion Perform adhoc duties as allocated from time to time