Quality Assurance Specialist – Gaming, Betting, & Gambling Job – Market Related Salary – Cape Town, South Africa

Embark on a dynamic journey within the iGaming industry as a Quality Assurance Specialist in Cape Town, where your pivotal role involves shaping quality standards for both products and personnel. Be the driving force behind excellence within your organization, dedicated to elevating its performance to new heights. Dive into the intricacies of data analysis to craft strategic plans that guarantee the alignment of products, services, and processes with the ever-evolving needs of our valued customers. Join our client in this exciting job opportunity to not just meet but exceed expectations, as you contribute to the continuous enhancement of the company's reputation for delivering top-tier quality.Your key job responsibilities as the Quality Assurance Specialist in Cape Town will include: Design, implement, and enhance company quality standardsAnalyze data to identify areas for improvementTrain, motivate, coach, and correct employees to ensure adherence to standardsCreate progress reports and formulate strategies for increased productivityReview processes to align with current trendsReport on the status of quality across staff, systems, and production activitiesManage and evaluate incidents, queries, and complaints, providing feedback for training purposesDocument internal quality assurance processesCommunicate critical compliance risks to senior managementHighlight and address identified errors with relevant staffPropose solutions for improved service levels and productivityDrive change and improvement in performance, fostering a high-performance culture Requirements for this Quality Assurance Specialist job in Cape Town: 2 – 3 years' experience in this role will be advantageousSystems/IT interest or knowledge will be an advantageFlexibility to work shifts, weekends, and public holidaysWillingness to assist other departments in developing solutions and metricsMust be able to use initiative and work independentlyAbility to work across all levels, functions, and regions and cross-functionallyExcellent inter-personal, self-motivational, and negotiating skills as well as technical proficiency