Quality Assurance Specialist

Quality Assurance Specialist
Company:

Ultimate Search Consultants


Quality Assurance Specialist

Details of the offer

We are recruiting for a Quality Assurance Specialist !!! Are you passionate about the Call Centre environment and specifically around call quality monitoring? Detailed job Description: Create a focussed approach to call monitoring and assessments Establish a formal feedback process with progress monitoring Have a calibrated call quality approach with minimal subjectivity Ensure consistent quality monitoring across departments Qualities: * Grasp the concept of call monitoring and the importance of factual feedback and progress monitoring * Must have the insight to recognise the effectiveness or ineffectiveness of call scripts and have the initiative to drive and implement change * Must be driven by the effectiveness of the whole process and not approach the job as an admin task to be ticked when done Additional competencies & attributes: * PC literate (Word, Excel, Outlook) * Exceptional verbal and written communication skills, together with a can do attitude', and a hands-on team approach * High attention to detail * Coaching and/or team development skills * Pro-active, energetic and self-motivated * Focussed with a high level of concentration * Highly service orientated and results driven * A strong track record of consistent performance within Credit Services * Ability to speak and understand Sotho, Tswana and Venda
Requirements:
* Education & Experience * Matric * Previous call centre quality assurance experience beneficial


Source: Neuvoo3_Ppc


Area:

Requirements

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