Quality Analyst (German)

Quality Analyst (German)
Company:

Sage Talent Solutions


Quality Analyst (German)

Details of the offer

CompanySage Talent Solutions
Reference #OJ202007-1
Published23/07/2020
Contract TypePermanent
SalaryMarket Related
LocationCape Town, Western Cape, South Africa
Introduction
Opportunity awaits a diligent, highly organised and motivated German-speaking Quality Analyst to join our client’s team on a new exciting campaign. A critical eye for detail is essential in this role as well as analytical and problem-solving skills. You should be able to work well under pressure, stay motivated and want people who understand how to prioritise, people who can meet tight deadlines and communicate you think you have what it takes then we want to hear from you!
Job FunctionsAnalysis,Quality Control
IndustriesTravel / Tourism
Specification
Responsibilities:
Calibrating evaluations, produce alignment measure and insight
Providing direct feedback to evaluators to support improvement in alignment, agree SMART action plans, understand progress to plan and measure improvements
Driving local quality calibration plan
Conducting site calibration to ensure consistency across the business
Supporting calibration accreditation initiative
Supporting academy accreditation
Completing complaint investigation and transcript requests
Capturing continuous improvement opportunities and close loop through effective coaching
Producing actionable insight and recommendations

Requirements
Requirements:
Matric or equivalent
Verbal and written proficiency in German
Minimum 12 months' experience in a Quality role
Ability to deliver feedback and effective coaching at Team Manager and Operations Manager level
Minimum 2 years' experience in travel industry working with a Global Distribution System (GDS), preferably Amadeus or Sabre

High level of attention to detail when calibrating evaluations
Experience of the quality framework or working in a quality assured environment
Strong facilitation and coaching skills
Proven track record of achieving targets
Previous or current quality experience (Advantageous)
Clear credit and criminal records

Job Closing Date06/08/2020


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