Production Support Analyst

CONTRACT ROLE Non-Negotiable Requirements: 3-5 years technical and support experience Office-based with willingness to work weekends and extended hours when required Experience with SQL and various databases (e.g., MySQL), APIs, and file transfer protocols Ability to understand JSON/XML Excellent communication skills for internal and external stakeholder engagement Working understanding of Foreign Exchange and SWIFT would be beneficial Specific Additional Experience: Relevant degree Working understanding of Foreign Exchange and SWIFT Proven experience with hands-on API integrations and technical support in a banking environment Knowledge of relevant internet and connectivity protocols Expertise in reading log files, understanding traceroute and telnets Experience with SQL and various databases (internal and external APIs, file transfers, SQL queries) Creative and collaborative thinker with quick problem-solving abilities Self-starter, dependable, detail-oriented, and time management sensitive Stakeholder management experience at different organizational levels Excellent oral and written communication skills Responsibilities : Provide technical guidance and subject matter expertise for the bank's Host to Host channel's API offerings Offer specialist business and systems support to Corporate and Investment (C&I) banking clients to minimize disruptions and ensure business continuity Act as a liaison between product and client engagement teams Resolve production queries raised by client engagement teams and ensure constant liaison with relevant stakeholders Troubleshoot existing integrations and provide technical support to C&I clients Facilitate issue resolution with technology partners and advise on system enhancements for an enhanced client experience Communicate product and data specifications to clients and partners as needed Identify process and technology opportunities to improve API service offering and drive internal efficiencies related to the banks Host-to-Host platform Conduct system, data integrity, and user acceptance testing with technology platforms Provide technical expertise and guidance to clients representatives and technical specialists Troubleshoot network problems expertly