If you require accessibility assistance or accommodation for a disability when applying for open positions please contact us at +1.888.404.2494, Option 1. Oracle's Affirmative Action Plan is available for review by contacting +1.888.404.2494, Option 1. Job Description - Principal Site Reliability Engineer (200016AC) Job Description Principal Site Reliability Engineer - 200016AC Applicants are required to read, write, and speak the following languages : English Preferred Qualifications Product: Oracle CX Unity brings together online, offline, and third-party customer data sources to create a single, dynamic view of the customer. With built-in artificial intelligence (AI) and machine learning, Oracle CX Unity derives and delivers timely intelligence about your customers so you can optimize their brand experience across marketing, sales, and service. Embedded within Oracle Customer Experience Cloud, Oracle CX Unity is open and extensible for integrating actionable intelligence into partner and ecosystem applications for the fastest time to value. Preferred Qualifications The Oracle CXUnity team is seeking accomplished and passionate individuals to evolve our Site Reliability Engineering practice to become a best-in-class service offering. The primary function of a CXU SRE team member will be to isolate the problem and delegate to Subject Matter Experts (SMEs) and Service(s) leaders to restore functionality of the service as quickly as possible. As part of Major Incidents or Production issues raised by customers, the SRE engineer will be responsible maintaining an accurate and timely log of the progress of such incidents and keeping senior leaders, stakeholders and end users updated. SRE Engineers are also responsible for building and evolving the practice of Incident Management across the team, using Post Incident Reviews, RCAs, and developing processes and systems to leverage the related metrics to identify and drive process and procedural improvements globally. Who are you? Passionate about Cloud, customer focused, have done incident management + problem management and thrive in a dynamic team culture. A technologist at heart, curious about how things work and how things break - likely to be someone who enjoys finding a better way to do things using automation Able to build, maintain and leverage key relationships with internal stakeholders and service leaders to drive increased engagement and accountability for your work. Love technology and how to apply it. Maybe you have set up your own environment in the cloud or have spent time developing apps or games that you share with others High level of reliability and dependability and high standards of work ethics. Self-starter, able to work unsupervised, independently and within a global team. Strong communicator who is passionate about the customer's experience Motivated to be resourceful, innovative and entrepreneurial Driven to learn about the Unity product, Oracle Cloud Infrastructure and its inter-dependencies Humble and committed to always improving Key Responsibilities: Provides leadership in responding and resolving major incidents that impact business critical services, applications and infrastructure for OCI Leverages broad technical expertise to convene appropriate SMEs (resolvers) and to direct Major Incident response, with focus on impact mitigation and service restoration Work closely with SMEs to quickly identify customer impact (who, how, when) Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders) Leads and/or participates in Post Incident Review and Problem Management meetings with key stakeholders and service owners to review events and opportunities for ongoing improvement Documents pertinent information relating to Incidents that aids process improvement, identifies deviations and enables the creation of an Incident Knowledge Base Monitors and evaluates high-level service and infrastructure dashboards and takes action to address identified anomalies Collates and analyses incident based data for team metrics and KPIs Identifies opportunities and takes ownership for automation and/or continuous improvement of Incident Management process steps and best practices Proactively engages with Service teams to identify and evaluate gaps in operational capabilities and improvements to support Cloud scalability and resiliency Represents Incident Management at relevant software team Roadmap planning and backlog reviews, influencing the prioritization of automation and tooling enhancements Work as part of the Major Incident Management team to ensure that the performance of the team achieves the defined performance targets and KPIs Preferred Qualifications Have a broad and deep knowledge of cloud infrastructure and related technologies Experience in technical troubleshooting, with broad expertise in core infrastructure technologies Able to review and edit automation code (e.g. Python, Java, Linux shell) and data objects written in JSON Experience in managing and tuning systems and/or applications, with ability to review and validate system test output Exceptional written and verbal communication skills with meticulous attention to detail Able to work unsupervised, independently and within a global team Experienced user of a trouble ticketing system (Jira, Remedy or similar) Flexibility to work within a "Follow the Sun" global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis Ability to be "on-call" as part of an on-call rotation shared across all team members Ability to manage multiple tasks in a fast-paced, ever changing environment Ability to think strategically and tactically and work in both a reactive (incident response) as well as proactive engagement model. Detailed Description and Job Requirements Strong experience in BigData ecosystem components such as Hadoop, Map Reduce, Spark, Kafka, Hive, HBase etc. Responsible for the operation of production environments, including systems and databases, supporting critical business operations. Will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status. Coordinate escalated support cases and lead appropriate internal technical resources and/or third party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances. Identifies solutions in Technical Infrastructure support and server administration in a mid-sized environment; supporting and troubleshooting distributed applications, software, and operating systems; and administering and troubleshooting issues with messaging middleware and message brokers. Knowledge of enterprise platforms. Desire to keep up with modern technology and make recommendations. Knowledge of network architecture and protocols. Good to have Qualifications: Exposure to AI/ML tooling Familiarity with security practices and compliances in web application delivery Detailed Description and Job Requirements Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc. As a member of the software engineering division, you will take an active role in the definition and evolution of standard practices and procedures. You will be responsible for defining and developing software for tasks associated with the developing, designing and debugging of software applications or operating systems. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience. Job : Product Development Location Job Type : Regular Employee Hire Organization : Oracle All over the world, people's lives are better because of Oracle. Want to make a difference? Join our company of change-makers. From Oracle to culinary school and back again. Bonnie Carlson Kaypaghian uses the skills she learned to create recipes for her daughter’s Type 1 Diabetes and has written a cookbook to share with the world. #LifeatOracle If you require accessibility assistance or accommodation for a disability when applying for open positions please contact us at +1.888.404.2494, Option 1 Oracle's Affirmative Action Plan is available for review by contacting +1.888.404.2494, Option 1.
