Post-Sale Support Agent

Job Description: We are seeking a detail-oriented and proactive Post-Sale Support Agent to manage the administrative and customer support tasks necessary to progress property sales after auction.
This role is crucial in ensuring smooth communication between buyers, sellers, solicitors, and internal teams to facilitate the timely completion of transactions.
Requirements Key Responsibilities: • Oversee the post-auction process, ensuring all necessary documentation is collected and processed efficiently.
• Liaise with buyers, sellers, and solicitors to facilitate a seamless transition from auction to completion.
• Monitor key milestones in the sales process and follow up on outstanding actions.
• Handle queries from clients regarding the status of their property transaction.
• Maintain accurate and up-to-date records of all transactions on internal systems.
• Work closely with internal departments such as Sales, Compliance, and Property Onboarding to ensure a smooth sales process.
• Identify and resolve potential delays by proactively managing timelines and communication.
• Provide exceptional customer service and support to all stakeholders throughout the post-sale process.
Key Skills & Experience • Strong organisational and administrative skills with high attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent attention to detail and accuracy.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and deadlines effectively.
• Customer service experience with a professional and empathetic approach.
• Understanding of property sales, auction processes, and legal documentation (preferred but not essential).
Desirable Skills • Experience working in property, conveyancing, or a legal administrative role.
• Knowledge of auction platforms and post-sale procedures.
• Strong time management skills with the ability to meet deadlines.
• Proactive approach to identifying and solving administrative challenges.
Benefits Job Type: Full-time, Permanent Salary: R10,000 max.