Portfolio Administrator €“ Cape Town

Portfolio Administrator Cape TownInvestment group is looking for a Portfolio Administrator to join their team in Cape TownRequirements:NQF 4 or working towards completing your NQF 4At least 2 years of experience in a similar positionExperience with rentalsExperience with PayPropGreat administrative skillsExcellent communication skills and telephone etiquetteWill work predominantly on the following programs - Red Rabbit, PayProp, Excel, Google DocsFunctions & ResponsibilitiesMonthly list to team on tenants that are vacating on allocated portfolioSend Vacating checklist to all tenants who give notice on allocated portfolioAttend AGMs on allocated blocks in person or via ZoomMonthly walk around blocks managed and report to managing agents on findings follow up on items that need to be attended toReceive rental application and open file on laptop, prepare all docsUpload lease to PayProp and debit order formCreate property, create tenant and create invoices on PayPropWhat accounts are we paying for the Landlord? Have the accounts redirected to the company and ensure the correct amounts are paid every month.Monthly statements to LandlordMonthly statements to tenants and invoicesAttend to monthly reconciliation of rental payments on allocated portfolioAttend to monthly account payments for LandlordAttend to Deposit refund payments within 14 daysLoad deposit processing fee on deposit refundsFollow up on tenants in arrears as per strict process LOD on 4th of every monthInvestors to be kept updated on late payments at all timesHave an action plan in place to collect arrearsEviction instructions to be handed to attorneys om behalf of the owner if requestedDownload contracts expiring from PayProp according to 40/80 rule, negotiate renewals accordingly and ensure all invoices have been loadedWhen warning letters are received by Body Corporate, send to tenant and keep track that it is followed up onAttend to problems with water and electricity accountsMaintenance on the portfolio:Portfolios are split to a maximum of 250 properties per personEach Portfolio administrator will have a list of approved contractors that they will work withEach contractor will sign a service level agreement (SLA) which must be adhered toAttend to all maintenance and exit inspection maintenance on allocated portfolioSalary Negotiable depending on experience