Pharmacist Assistant Qpb

Pharmacist Assistant Qpb


Pharmacist Assistant Qpb

Details of the offer

Are you a qualified Pharmacist Assistant? Are you passionate about customer service? Do you want to be part of delivering exceptional Healthcare service through our Central Pharmacy Call Centre?
Purpose and Objectives
Job Purpose

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfaction


Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
Administration of scripts and or any other claiming/capturing related procedure
Accurate and complete handling of all profiles worked on
Interact with health care professionals where needed
Problem solving and follow up of queries


Interact with customers via telephone or other means regarding medication and Healthcare Services
Accurate capturing of scripts received at the Central Pharmacy centre
Handling of queries regarding prescriptions
Patient Profile management
Assist with Chronic authorizations
Liaison with all other departments
Ad hoc requirements as per operational requirements

Job Related knowledge

Minimum 1 year in the role of Pharmacist Assistant Post Basic
Further Education and Training Certificate Pharmacist Assistance (Essential)

Skills, Abilities and Job Related Knowledge

Product knowledge (including OTC)
SAPC and relevant legal knowledge
Customer service orientated
Team Player
Ethical working practice and compliance
Accuracy and attention to detail
Computer literacy (MS Office)
Sound knowledge of the chronic authorization process and procedures
Must be bilingual (with English being one of the requirements)
Must be able to work with patients and be adaptable to assist with various departmental duties
Be able to use initiative in order to provide patient satisfaction
Effective time management skills

Essential Competencies

Adhering to Principles and Values
Working with People
Delivering Results and Meeting Customer Expectations
Coping with Pressures and Setbacks
Adapting and Responding to Change

Source: Latestjobs_Co




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