Payroll Coordinator (Contract)

Our client is seeking a skilled Payroll Coordinator to join their Shared Services team and play a key role in managing complex payroll portfolios, overseeing a team of administrators, and ensuring the seamless delivery of monthly payroll services for key clients.This is a Fixed Term contract for 7 months and the role is based in Sandton, Johannesburg North.Key ResponsibilitiesClient Relationship ManagementOversee a designated portfolio of payroll clients, fostering long-term, collaborative relationships.Identify potential risks within client accounts and escalate critical issues to leadership as needed.Act as a key liaison during payroll delivery, including participating in client meetings and resolving queries promptly.Track and escalate any service delivery concerns or operational inefficiencies within the Shared Services team.Payroll ComplianceStay current on tax and labour legislation across multiple jurisdictions to ensure payroll accuracy and legal compliance.Guide and support the team in adhering to statutory requirements, in collaboration with compliance consultants.Promote best practices across the team and reinforce adherence to legal and regulatory frameworks.Quality Control & Service ExcellenceUphold high standards of service by monitoring payroll accuracy, timeliness, and report quality in line with SLAs.Maintain up-to-date process documentation and client blueprints.Continuously seek opportunities for process improvement and operational efficiency.Contribute to performance metrics, including incident resolution times and client satisfaction scores (NPS).Operational Leadership & Team SupportManage and mentor a team of payroll administrators, providing training, guidance, and performance oversight.Allocate tasks effectively and manage workflow to ensure successful completion of monthly, quarterly, and annual deliverables.Participate in workforce planning and coordinate with leadership to optimise resource allocation.Payroll ExecutionEnsure end-to-end payroll processes are completed on time, including statutory submissions and reporting.Oversee calendar management for payroll cycles, ensuring compliance with client-specific schedules and legislative deadlines.Qualifications & ExperienceRelevant Finance or Payroll Qualification.58 years of experience in a shared services or outsourced payroll environment, including team leadership experience.Strong knowledge of payroll legislation, compliance, and systems.Proven ability to manage multiple clients and complex payrolls.