Ops Spec: System Engineer Linux (Western Cape)

Business Unit, Department, Reporting Job grade S6 Division Cloud Platform Solutions (CPS) BU Enterprise Cloud & Infrastructure Solutions Span of control 0       Core Description Under limited supervision, render first line support relating to requests, incidents or problems received from the customers or operations. These relate to Open Systems tasks associated with Linux based operating systems / associated software, processes, automation and output management. Operates closely with customer to determine requirements and resolve problems.  Provides general technical support on customer systems under guidance of technical specialists.  Key Deliverables / Primary Functions Support of Linux/Unix based operating system, scheduling and associated utilities & management software. Support Application Teams with all Linux technical related queries. Incident & problem coordination. Automation and alert management. Security and Vulnerabilities management Incident, request and change management. Performance Management Core Functional Skills & Knowledge Linux Client Awareness and Orientation Insight Conceptualisation Automation and alert processing Core Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Decision Making 5. Handling Pressure 6. Communication and Impact Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma OR NQF 4: Grade 12 Additional Qualification preferred or advantage Experience Red Hat Enterprise Linux (RHEL experience is a non-negotiable for this position).  Minimum 3 years' experience in a similar position.   Certifications ITIL 4 Foundation preferred Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements/ Employment Condition Valid Drivers license Workplace/Physical Requirements Hybrid Remote Worker