Ops Manager: Onsite Operations

Details of the offer

Manage all aspects of the branch and its staff.
Working collaboratively with the branches' department managers and senior staff, to ensure the quantity, quality and flow of service to deliver a consistently excellent standard of customer service.Key Deliverables / Primary FunctionsConsistently meet Customer's Service Level Agreement (SLA), - overall average of 90% and ensure contractual obligations are met for customer where dedicated models are implemented.Effective Area Control management, allocation of calls and scheduling of technicians, guide on complex technical problems, monitor productivity of technicians.Ensure compliance with Preventative Maintenance (PM's) and Site Audit schedules.Assist in the development of aligned KPI'S and KPA'S for reporting staff, and ensure successful implementation.Be Accountable for completion of project rollouts - following up on required stock, scheduling of resources, submission of documentation.Staff capacity planning and implementing work scheduling along with maintenance calls to ensure staff efficiencies.Ensure stock levels are maintained; address and resolve historic stock issues; and monitor staff stock to ensure audit and financial stock takes are accurate.Core Functional Skills & CapabilitiesAnalytical and Problem SolvingICT KnowledgeCustomer ServiceDecision MakingCore Behavioural CompetenciesJob MatchApplying expertise & TechnologyLeading and supervisingPlanning & OrganisingWorking with peopleCulture MatchMinimum QualificationsNQF 6: 3 year Degree/ Diploma/ National Diploma OR NQF 4: Grade 12Experience3 years' experience in a technical operational role OR Grade 12 & 5 years' experience in a technical operational role.CertificationsCompTIA A+Level of Engagement & Span of ControlSpan of Control: 5 – 20 direct reports.Level of Engagement: Engagement will all levels within the organisation, internal and external to the business.Special Requirements / Employment ConditionDrivers Licence and Reliable Vehicle - both required.Ability to work extended / long hours as and when required.
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Nominal Salary: To be agreed

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