Operations Manager

Operations Manager
Company:

(Confidential)


Operations Manager

Details of the offer

Share this vacancy on Facebook Share this vacancy on LinkedIn Share this vacancy on Twitter Division Fidelity Security Services Business Unit Cape Town Minimum experience Mid-Senior Company primary industry Security and Investigations Job functional area Operations Job Description The above position has become available in the Western Cape under the auspices of an Area Manager. Report at the office during shift changes, i.e. 06h00 – 17h00 Supervision of all Site Managers, Site Seniors and Supervisors reporting to him. Check all night shift supervisor visit sheets daily before 06h30, sign them off, take actions where necessary, file in date order. Daily servicing of clients allocated to you with relevant ISO9001 documentation being utilized. On-going production of Action Plans for all Clients requests\complaints. On-going reports to clients with reference to faults on site which the client must action. Accompany the area Manager and or Regional Manager to clients as allocated to him. To ensure relevant documentation has been prepared and the Area Manager as well as the Regional Manager are briefed with respect to the client. Inform the area Manager immediately of your concerns and\or problems which could be forthcoming from clients and which you believe may be Business At Risk. Production, control and checking of all Fidelity Services Group documentation on sites of clients allocated to him. Night Visits to clients as allocated to him. Ensure that a master file for every client is kept in the filling cabinet and is available to senior management at any time. Every client to have a working file that is an exact duplicate of the master file that is used when meeting clients. Time Management Production of investigation and dockets. Ensure all investigation dockets are registered and reported to Fidelity Security Services Head Office within 48 hours. Ensure all investigation completed within five (4) working days and presented to the Regional Manager. Ensure all vehicle accidents are attended to and that Accident reports are presented to the Transport Manager of Fidelity Security Services within two (2) working days. Control all assets as allocated to him and update the asset register accordingly. Co-ordinate and control the employment of all Security Officers, verification of posting sheet, verification of Security Officer – individual time sheets, discipline, uniforms, inspection of Security Officers, vetting of Security Officers for specific sites, etc; by consulting with the Personnel Department and Area Manager. Inspect all posting sheets daily for conforming to rosters and actual postings. Request changes to rosters from Area Managers. Co-ordinate control and Prioritize uniforms requirements of Security Officers allocated to him. This includes checking the duty roster, OB on sites, verification of time sheets, ensuring sick notes have been sent through proper channels. Appointed Operations Manager to act on behalf of the respective Area Manager in his\her absence. Ensure ISO9001 is executed. Key Performance Areas: (not totally inclusive): POSTING SHEETS:Successful coordination and management of posting Sheets SUPERVISORS:Effectively manage a team of supervisors ROSTER MANAGEMENT:Manage operational meetingsManage leaveManage changes on siteManage absenteeism DISCIPLINE:Ensure discipline on site and within teamDo regular site visits and night visitsManage disciplinary action and processManage abscontions and replacements PayrollPayroll ordersPay queries AssetsFirearmsEquipmentVehicles Business Growth Other personality attributes: Dedicated Well groomed Punctual Even Tempered Energetic Sense of Urgency Diplomatic Tactful Well mannered Determined Core Competencies: Well spoken Ability to think on the move Ability to stay calm under pressure Comfortable with numeracy and calculations Well organised and well structured Interested candidates whose credentials best match the requirements can send their CV-s before close of business on 2019-11-22 to André Siebert at: ********** We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team. Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.


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