Operations Manager

Operations Manager
Company:

International Development Corporation (Idc)


Operations Manager

Details of the offer

A permanent position exists within the Operations Head Office department for an Operations Manager, reporting to the Head: Operations Head Office & Regions
PURPOSE OF JOB:The purpose of the position is to provide Management Information to Executive Management and the Board on a continuous basis and to provide information on an Ad Hoc basis to other internal and external stakeholders.The position also includes active involvement during the completion of the Annual Integrated report, verification of SAP Approvals data to ensure data integrity, communicating new SAP management reporting requirements to Operations Head Office SAP team, assist with testing of enhancements to the SAP pipeline and reports and Development and maintenance of Corporate, Regional and other dashboards.JOB DESCRIPTION
Key functions of the position include:Updating of Corporate, Regional and other dashboards at required intervals.Active involvement with compiling the Annual Integrated ReportAcquire skills from Senior Operations ManagerProvide Ad Hoc Management information to internal and external stakeholdersIdentify new report requirements.Compile functional specifications for new developments and enhancements on SAP.Gathering of information from SBUs and Support Departments where required for ad-hoc MIS reporting.Assist the SAP team with initial testing once IT department has completed the development of SAP functionality.Verification of approvals data to ensure data integrity.Backup administrators function for Senior SAP Specialist in respect of custom table maintenance for approvals.
Job Requirements
JOB COMPETENCIES:
PC literacy (Advanced knowledge and practical experience of Excel, Word and Power point).Sound financial skillsPlanning and organisingAbility to manage time effectivelyAbility to monitor performance against deadlines and milestonesAbility to identify and solve problems effectively.Delivering results and meeting customer expectationsAbility to work in a systematic, methodical and orderly wayDetail focus on accuracyCustomer serviceAbility to provide good customer serviceInterpersonal skillsGood communication and report writing skillsGood telephone etiquetteEffective listening skillsAbility to maintain good relationships with clients and SBUsGood teamworkCo-ordination skillsAbility to co-ordinate tasks
QUALIFICATIONS:B. Com or other relevant Bachelor’s degree or MBA.EXPERIENCE:2 to 3 years SAP end user knowledge.
Special Requirement: As our entity (IDC) provides financing and funding, the need to ensure Trust, Honesty and Integrity in all financial and non-financial activities must be above reproach


Source: Jobs4It


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements