Operations Consultant

A member of the PPS Life Operational and Digital reporting to the Team Manager: Intermediary Services.
The successful candidate will be responsible for all the technical administration in the FICA department, quality assurance and process control implementation and monitoring to ensure company adheres to the Financial Intelligence Centre Act (FICA) regulations.
Verify process and system control, assess outlying information for verifying customer identities, monitoring transactions for suspicious activity, and reporting potential money laundering or terrorist financing risks via the process documented in our RMCP.
This role would be ideal for someone with attention to detail, focus and good investigation skills, great with people, excellent communication skills and a team player.
This will include working across all areas in Servicing and Administration with the ability to process in all facets of the department and resolve investigations from start to end.
They will be required to make decisions within their mandate and execute a higher quality of service combined with increased quantity as per the performance contract.  Will entail shift work (between 7am & 7pm weekdays and on Saturdays)