Operations And Services Manager

Operations And Services Manager
Company:

Ann Swann Personnel


Operations And Services Manager

Details of the offer

Requirements:B. Tech or B.Sc.(Chem Eng) qualification or 10 years experience in the water industryFive years experience in execution of Service Level AgreementsValid Drivers licence.Valid PassportAvailable to travel locally and internationally for training and work related matters.Computer literacy in MS Office and Google Docs.Project Management qualification and/or experience will be advantageous.Duties and Responsibilities:Operational management of on site services, consumables and standard productsMaintain and sustain contact with existing customers.Review monthly reports to customers and engage with customer on any deviations.Promote the company capabilities.Continuously improve personal knowledge on all products using assistance of internal personnel or approved external sources.Manage your expenses within budget, through clearing all proposed expenditure with the General Manager.Administrative and financial responsibilityTroubleshoot existing sites to resolve any technical difficulty experiencedManager the schedule for the Service Specialist to ensure contractual compliance.Conduct surveys on site to reduce cost without compromising site and/or contractual performance.Authority:Discuss quotations & accept orders from customers.Negotiate contract extensions and new contracts with clients within the bounds of authority defined.Sign delivery notes on behalf of company.Signing of commissioning, beneficial occupation and handover certificates on behalf of the company.Develop a strong business relationship with all customers.Travel within reason to all areas of company customers, staying over for extended periods as necessary.Entertaining prospective or existing customers within reason to promote sales.Promote equipment and or other company products at all times.Carry out plant surveys; compile necessary data to develop positive enquiry information.Assist other departments when necessary in the promotion of other products, chemicals or services.Attend sales meetings, budget meetings, sales seminars as required to improve personal knowledge and business understanding.Issue daily & weekly reports as requested by the Division Manager, as well as visit reports from all field trips.Monitor and assist in the management of stock levels related to sundry sales equipment and items.Assist in defining minimum stock levels and ordering cycles.Communicate the company vision and values, through professional and attitude and actions.Maintain safety standards and sound housekeeping principles and due care of all equipment/assets under your control or care.Obtain information about activities of similar organizations and report to management.Train junior staff with regards to financial reporting, stock take and general sales functions.Perform any other reasonable duties required by your designated Regional manager.Minimum Standards:Perform all duties as per latest ISO 9001 Quality Standard Requirements.Function as part of a team.Ensure total confidentiality of all information, internal and external, pertaining to the business of the Company, all its Employees and Management.Communicate with stakeholders in a professional manner.Maintain discipline in the organisationActively promote a positive working environment and a sense of belonging among all staff.Participate fully in all training interventions made available and promote a culture of training and development within the company.Become familiar with, comply with and promote all company policies, procedures and administrative processes.Utilise your work time gainfully and productively to meet the companys objectives.Promote a positive and professional company image at all times.


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