Omni Channel Lead

Lead the charge in delivering seamless, brand-aligned customer interactions across digital and social platforms.
As the Omni Channel Lead , you'll drive engagement, optimize communication strategies, and implement AI-powered solutions to enhance efficiency and consistency.
This role is hands-on, ensuring exceptional execution while empowering your team to deliver top-tier customer experiences.
What You'll Be Doing: Oversee the omni channel team to ensure responsive and impactful customer engagement.
Align all customer interactions with brand guidelines and messaging.
Leverage AI-driven tools to improve response times and engagement quality.
Analyze customer trends and feedback to enhance digital experiences.
Collaborate across teams to create a connected and optimized customer journey.
Train and develop the team to deliver high-quality engagement.
Escalate and manage high-priority interactions to protect brand reputation.
What You Need: 5+ years of experience in digital engagement, social media management, or omnichannel strategy.
3+ years of leadership experience , guiding teams in a fast-paced digital environment.
Expertise in AI-powered engagement tools, CRM platforms, and analytics .
Strong communication, problem-solving, and strategic thinking skills.
A data-driven mindset with a passion for optimizing digital interactions.
At The Unlimited , growth is at the core of what we do.
You'll gain exposure to all aspects of the business, be supported in your development, and play a key role in shaping customer engagement.