Noc Engineer

Managing and supporting customer firewalls, networks and connectivity
Monitor client infrastructure and solutions
Network design and deployment, including security, wired and wireless LAN, WAN, SD-WAN and SASE (Fortinet/Cisco/Cato/Unifi)
Managing workflow using Tickets and Service Requests
NOC services including status and performance monitoring and reporting
Fortinet and other vendors licensing and lifecycle management (Forticare/etc)
Assist with technical escalation of network related issues from the customer support team
Qualifications: CCNA or above
ITIL advantageous
Fortinet NSE4 advantageous
Cato SASE experience/certificationadvantageous
MCITP / MCP Certified advantageous
Experience: 3+ years' experience in a customer facing Network support role.
Previous MSP experience extremely valuable.
Technical skills: Excellent knowledge of networks, routing & switching – including Layer 2 and 3 networking, routing protocols, SSL + IPSec VPN solutions and high-availability network design and management
Firewall experience including Fortinet, Palo Alto, Cisco / Meraki (Fortinet required)
Switch experience including Cisco, HP, Aruba, Unifi
WLAN experience including FortiAP, Cisco / Meraki, Unifi
VOIP experience
In-depth troubleshooting capabilities including packet sniffer
Azure / AWS networking experience
SNMP, WMI, syslog experience
Renumeration 18,000-30,000 CTC depending on experience

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