Night Auditor/ Supervisor (6 Months Contract)

Night Auditor/ Supervisor (6 Months Contract)
Company:

Coega Development Corporation


Night Auditor/ Supervisor (6 Months Contract)

Details of the offer

GRADE:C1
1ACCOUNTABILITY
The Night Auditor/ Supervisor is accountable to the Rooms Division Manager - Bluewater Bay Sunrise Hotel; a division of the Coega Development Corporation (CDC). The Night Supervisor is responsible for the overall management of the hotel for the shift 23h00 to 07h00 as well as running of the night audit process
2MANDATE
The Night Auditor is mandated by the Board of Directors of Coega Development Corporation to take responsibility for the overall Front Office Duties in the nighttime under the direction of the Rooms Division Manager and ultimately the General Manager – Bluewater Bay Sunrise Hotel.
3RESPONSIBILITIES AND OBLIGATIONS
Reporting to the Rooms Division Manager, this position’s primary responsibility is to ensure continuation of Guest Services in the nighttime and overall running of the hotel
In pursuance of this primary objective, the Night Auditor is required to: -
Make sure the Hotel is reception is manned

Manage any guest and noise complaints

Do a property walkabout to ensure all is in order

Late check ins and early check outs

Room Service on the 23h00 shift

Answer the phone professionally within 3 rings

Do wake up calls

Make bookings correctly on PMS

Use own discretion on rate and taking in late walk-ins

Update all guest information as per reg. cards

Run night Audit

Prepare all departure guests’ folios

Review and balance all cash-ups

Encourage guests to rate the Hotel on all review platforms

Report any faults with the system or machinery to the Rooms Division Manager

Record and report any maintenance issues

Write comprehensive handover for the next shift

Set up early light breakfast station and assist with issuing of lunch packs

Keep Reception area neat and tidy at all times – including outside/entrance area

4COMPETENCIES
Display a high degree of professionalism and integrity

Self-motivated and proactive

Enthusiasm and willingness to learn

Great attention to detail

Able to exercise discretion

Good memory

Good command of the English language

Good communication skills both verbal and written

Hospitable and friendly demeanor

Punctual

5REQUIREMENTS
Diploma or equivalent in Hospitality, Tourism or Hotel Management

Minimum of 3 (three years) in similar role in a hotel environment;

Fully computer literate;

Valid Driver’s License;

Own transport;

Experience on Opera or any other PMS advantageous;

Able to work shifts including nights, weekends and public holidays ;

Self-motivated and proactive;

Enthusiasm, willingness to learn and positive attitude;

Great attention to detail;

Ability to work in a high pressure, fast paced environment ;

Good command of the English language and communication skills both verbal and written;

Willingness and ability to follow instructions ;

Must be able to work independently.

6PERFORMANCE INDICATORS
Performance is monitored regularly by reference to Key Performance Indicators and Balanced Scorecard.

The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within one month of submitting your application, please consider it unsuccessful.
All applications must be forwarded to[email protected]

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