Night Auditor

Duties: Collaborate and work with all departments to ensure a smooth operationIdentify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.Partner with security to manage risks and matters of concern with guest and employees on dutyProtect the privacy and security of guests and coworkers.Maintain confidentiality of proprietary materials and information.Manage the front desk and all incoming callsConfirm and verify guest information and payment methodsEnsure a high level of guest services and relations to ensure they have a positive experienceAssist other employees to ensure proper coverage and prompt guest service.Upselling of other products and serviceAssist within the Front Office department ensuring productivity and adherence to operating standards, guidelines policies and proceduresEnsure all guest complaints and enquiries are attended to and resolvedHandle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.Perform and adhere to all guests check in /out policies and proceduresEnsuring all end of day tasks are completedPerform and complete all reporting, cash handling and finance related task as per operational requirementsInvestigate, resolve and report issues found on accountsIn the absence of the night manager support the team and hotel as per operational requirementsPerform other duties as and when operationally required Requirements: Grade 12Hospitality Qualification preferredAt least 2 years experience working in a 4 / 5* hospitality environment within a similar roleProficiency in Microsoft Office and Opera essentialWell-groomed and professional dispositionPositive and friendly attitudeConfident and calm demeanourExcellent telephone and email etiquetteStrong organizing and planning skillsSound financial acumenAbility to multitask and work within a fast paced pressurized and team orientated environmentExcellent communication and interpersonal skills.Strong work ethicStrong attention to detail and efficiency pertaining to area of responsibilityAbility to work without supervision and show initiative.Flexibility to work on weekends, public holidays, evenings and as per operational requirementsExcellent English language essential