Our busy motor dealer client in Cape Town is looking to employ an African New Vehicle Sales Manager.
Job Description Purpose
To plan, manage and monitor the implementation of new vehicle sales activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery.
3-5 years experience in a similar environment
Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04
Industry legislative compliance/ knowledge.
GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
Contribute to the development of the appropriate strategy and set target within area of accountability.
Define standard operating procedures (SOP's).
Implement and manage end-to-end processes.
Manage all operational risk and risk mitigation initiatives.
Monitor and report on progress against operational plan and make adjustment where required.
Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
Resolve problems with the necessary discretion and guidelines.
Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.
Educate customers on products and services, ensuring retention of existing customers thereby improving sales, revenue and customer base.
Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
Manage financial activities in line with approved policies and procedures.
Manage, monitor and report on budget variances and provide solutions.
Ensure that the physical resources and equipment are managed in a manner that enhance cost effective utilisation.
Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
Plan, manage and monitor processes to ensure customer service excellence.
Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
Create an engaging, enabling and productive work climate aligned to the employee value proposition.
Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.
Monitor and positively influence and manage change, and offer operational support where required.
Own and live up to company values.
Manage teams within the context of defined processes, set required performance parameters and act as technical coach where required.