Network Support Specialist

Network Support Specialist


Network Support Specialist

Details of the offer

Duties and Responsibilities:
1. Analyse network data to determine network usage, disk space availability, or server function.
2. Configure security settings or access permissions for groups or individuals.
3. Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
4. Document network support activities.
5. Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
6. Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
7. Identify the causes of networking problems, using diagnostic testing software and equipment.
8. Install and configure wireless networking equipment.
9. Install network software, including security or firewall software.
10. Install new hardware or software systems or components, ensuring integration with existing network systems.
11. Install or repair network cables, including fiber optic cables. (Essential to have experience with CAT5 and Fibre)
12. Perform routine maintenance or standard repairs to networking components or equipment.
13. Test computer software or hardware, using standard diagnostic testing equipment and procedures.
14. Troubleshoot network or connectivity problems for users or user groups.
15. Analyse and report computer network security breaches or attempted breaches.
16. Back up network data.
17. Create or revise user instructions, procedures, or manuals.
18. Create or update technical documentation for network installations or changes to existing installations.
19. Document help desk requests and resolutions.
20. Maintain logs of network activity.
Experience & Qualifications:
Must have a minimum of 5 years’ network support experience.
Network software experience
Monitoring, Security and OS Software experience
Bachelor’s degree (advantageous)
Previous IT help desk experience
Previous hardware and software testing experience


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