Key Performance Areas:End User Computing:Design, Deployment, Maintenance, Optimisation of end user Computer Infrastructure Network Infrastructure:Design, Deployment, Maintenance, Optimisation of Network Infrastructure Server Infrastructure:Deployment, Maintenance, Optimisation of Server Infrastructure Cybersecurity:Deployment, Maintenance, Optimisation of Cybersecurity SolutionsForm part of Incident Response efforts Support:Providing support to users and being the escalation pointMonitor and manage new and reopened tickets.Provide accurate high-level support towards end-users regarding their IT related issues and provide accurate and timely feedbackFollow-up with the end-user to ensure that the issue is resolvedAid fellow team members where necessary Qualification and Experience Mandatory:National Senior Certificate (Grade 12)CompTIA Certifications (A+, N+, Security+ or Equivalent)5+ years IT related work experienceValid drivers licence Advantageous:Relevant degree, diploma, certifications in IT or studying towards.MikroTik Certifications (MTCNA & MTCRE)SonicWall Certifications Knowledge:VMwareMicrosoft Active Directory & Entra IDNetworking (Routing, Switching, Firewall, SDWAN, VPN)Server hardware systemsStorage hardware systemsServer operating systems and software applicationsCCTVVoIP systems Skills:Customer service-orientedStrong problem-solving skillsAbility to work in confined spaces and at heightsAbility to work under pressureHigh level of integrity & Reliability
