Multi Skilled Consultant Sales And Service E

Multi Skilled Consultant Sales And Service E
Company:

Firstrand


Multi Skilled Consultant Sales And Service E

Details of the offer

About us, purpose, experience and qualificationsabout us

make a promise

be deeply invested

value our differences

build trust, not territory

have courage

always do the right thing

stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank actively supports the recruitment and advancement of individuals with disabilities. We recommend that candidates be encouraged to declare their disability and consult the Bank should they require reasonable accommodation.

purpose

To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
experience and qualifications

Minimum qualification : NQF 4 Qualification

1-2years related experience.

Minimum years of relevant experience : Relevant NQF 5 qualification as prescribed by theFinancial Services Board

RegulatoryExam qualification

Anappropriate recognised business Diploma or Higher Certificate at NQF level 6

FAIS –Yes

additional requirements

In accordance with National Credit Act (NCA) candidatesapplying for this role will require a credit record check.
responsibilities

Connectwith our customers by living up to our brand promise of how can we help you? atall times.

Conversewith our customers in a way they fully understand and provide helpful solutionsand products based on their needs.

Conductthemselves in an ethical manner at all times

Adhereto the TCF (Treating Customer fairly) principles in all that you do

Identifyand sell/cross sell products aligned to customer needs

Maximizechannel optimisation opportunities identified aligned to customer needs

Ensureactivities support cost containment and reduction

Optimizeevery customer interaction to migrate or convert customer to eChannels and orencourage use of digital and self-service channels

Alwayscomply with procedures and processes contained in the relevant businessguidelines and understand the risk associated with decisions

Fulfillingtransactions above the benchmark set and providing an exceptional customerexperience.

Demonstratesbehaviour in support of the organizational values

Takesaccountability for own performance, personal and career development

Improveknowledge and competencies by completing training specific for role as pereCareers

Contributeto the overall effectiveness and success of the team

Maintainan ability to adapt to ever changing business and customer needs


Source: World_Jobnos


Area:

Requirements

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