Motor Audit Team Manager

Motor Audit Team Manager
Company:

Outsurance


Motor Audit Team Manager

Details of the offer

You always get something out, in that way, we are vibrant, successful and values oriented with an awesome dynamic culture. If you are an energetic, target driven person with a passion for your career and others, we have the following opportunity for you:
Minimum Requirements...
Qualification and Experience

Minimum two years managerial experience;
A proven track record in meeting objectives and targets in an operational environment;
Experience in motor claims, motor assessing or panelbeating is essential;
Leadership, management and / or insurance related studies completed or still in progress will be beneficial.
Data software skills will be beneficial

Job Specification...
The Procurement Department at OUTsurance functions to unlock value for the business through procuring the right claims related services at the right cost in the right quantities to be delivered to the right clients at the right time. We do this by employing world-class technical expertise and inspiring award-winning administrative processes. Our vision is to disrupt the market, simplify our processes and serve both internal and external stakeholders.

The Motor Audit Team Manager is responsible for managing and overseeing a team of motor / panelbeater auditors within the OUTsurance Procurement team. The motor audit team is responsible for conducting audits on panelbeaters to ensure that OUTsurance’s high standards are met in terms of the quality of repair and workmanship. The function also contributes to mitigating the risk of increased claims cost due to poor performance of service providers.

Considering the scope and importance of the audit function, the team manager must have a strong ability to lead people, have excellent analytical skills and be able to flourish as part of a high performance team. Technical panelbeating and insurance experience will be beneficial. The role is perfect for an individual with the ability to combine technical experience, data skills, leadership ability and attention to detail to deliver on the team’s shared goals.

Responsibilities

Assume full managerial and leadership responsibility for a team of professional motor auditors;
Full responsibility for team development and performance;
Monitoring of team performance and implementing improvements or taking corrective action where required;
Extensive engagement with service providers and internal stakeholders;
Work allocation and daily management of team;
Review and modification of audit reports to be distributed externally;
Review and improvement of audit processes and controls;
Responsibility for the team’s data requirements;
Maintain a high level of professionalism in interacting with staff, clients (internal/external) other parties and insurance companies and be client service orientated

Skills and competencies:

Customer service and customer outcome must be front of mind
Highly organised, self-disciplined and self-motivated;
Analytical thinker;
High level of attention to detail;
Mindset of delivering the best deliverable at the highest level of quality;
Excellent administrative skills
Deadline and results oriented
Ability to work independently in a team environment under high pressure
Excellent interpersonal and communication skills (verbal and written)
Excellent MS Excel skills
Takes ownership and responsibility
Enthusiastic and passionate about the job and the company.

Additional information:

An ideal candidate will be able to align their personal work values to the OUTsurance values of awesome service, dynamic, honest, human, passionate and recognition.
Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.


Source: Latestjobs_Co


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • PROGRESS