Mfc Learning Support Administrator

Description In this role, you will form part of the Mass Foundation Cluster which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service's needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle-income segments. The Learning Support Administrator is responsible for providing administrative support to internal customers and external stakeholders on learning requirements and solutions in the business supporting objectives.The incumbent is required to provide first-line support for Learning and Development (L&D) related queries and is individually accountable for achieving results through their efforts.The essential skills required for the role are communication (written and verbal), interpersonal, problem-solving, collaboration, and customer service.The desirable skills are analytical thinking and project management.Key Responsibilities: Engages with internal and external customers to determine requirements.Actively collaborates to ensure requirements are delivered.Operationally plan and track the progress of actions.Provides administrative support for the implementation of changes.Contributes to relevant and insightful information used for reporting.Gathers information to evaluate the impact and outcomes of solutions.OperationalManage and track the queries in the L&D mailboxes within SLA.Collate the applicable delivery schedule, expenses, and rebates.Risk managementContribute to the updating of the policies and procedures.Prepare contractual agreements and reports with providers.Contribute to learning governance, disciplines, and controls.Requirements2+ years of relevant work experience responsible for handling operational activities such as learning and/or learner support via email, telephone, face-to-face or virtually.L&D work experience idealSkillsData Interpretations, Deadline-Driven, Following Policies, Quality Control (QC), Results-Oriented, Taking Initiative, Task Management, Time ManagementEducationMatriculation Certificate (Matric) (Required)Closing Date17 April 2024