Medical Billing Clerk - Midrand

Job ResponsibilitiesOrder Processing and Customer Relationships: Obtain orders, build relationships with customers, process orders, prepare invoices, ensure timely delivery, resolve issues, and follow up on payments.Tracking and Monitoring Tasks: Follow up on pending orders, ensure completion of invoicing within set timeframes, monitor progress, and update team members and management about delays or issues.
Maintain organized records of follow-up activities, including dates, actions, and responses.Customer Service & Communication: Communicate with customers and internal departments for updates or information, follow up on outstanding payments or purchase orders, prepare and issue accurate invoices, ensuring compliance with company policies.Reporting and Record-keeping: Generate reports on follow-up activities, delays, bottlenecks, or unresolved issues.
Maintain documentation for easy retrieval and compliance.Problem Resolution: Assist in resolving issues raised during follow-up, contact relevant parties, and escalate unresolved issues to management.Maintaining Customer Relationships: Ensure follow-up processes foster positive customer relations, handle sensitive situations professionally, and uphold the company's reputation.QualificationsGrade 12 (Matric) or higher is required.Experience in the Medical Device Industry is essential.Experience with Inventory Management in the Medical Device Industry is advantageous.ERP computer skills are a plus.Proficiency in Microsoft Office, especially intermediate MS Excel, is required.
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