Manager Service Delivery

Time left to apply: End Date: June 12, 2025 (4 days left to apply)
Job requisition ID: R-15975914
Empowering Africa's tomorrow, together…one story at a time.With over 100 years of rich history and positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary Proactively work with business unit technical product and service teams (tribes & squads – internally & externally) to enable business continuity & consistent, quality technology service availability and resilience.
Ensure ongoing alignment of people, processes, and systems for optimal service performance.
This includes partnership across the end-to-end service management value chain, focusing on:
Service Management (Service Mapping, Service Reviews, Service Cataloguing & Updates, Service Performance Monitoring, Service Processes)Reporting & Document ManagementChange & Release PlanningEvent & Incident ManagementRisk, Governance & ComplianceJob DescriptionAccountabilities: Service Delivery Management: Map IT services, document assets, dependencies, and risks; define service standards; monitor service health; drive improvements and resilience; ensure compliance with standards and regulations.Change & Release (Operational Readiness): Coordinate change and release plans, assess impacts, and ensure smooth implementation.Incident Management: Lead incident resolution, ensure proper recording, and promote incident prevention practices.Finance, Risk & Governance: Manage service costs, ensure regulatory compliance, and lead risk mitigation activities.People: Coach and mentor teams, participate in recruitment, and support capability building.Relevant Experience, Skills, and Knowledge: Degree or National Diploma in ITMinimum 2 years in Service Delivery Management and 4 years in ITITIL Certification and AWS experience are advantageousEducation: Bachelor's Degree in Information Technology
Absa Bank Limited is an equal opportunity employer.
Preference is given to candidates from designated groups to promote workforce diversity.
The bank reserves the right to not fill the position.
About UsAbsa Group Limited is listed on the Johannesburg Stock Exchange and is one of Africa's largest diversified financial services groups, offering a wide range of banking and financial products across Africa and beyond.

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